Customer Screen Recordings?

Not sure if i chose the right "location" for this post, but im trying to figure out a way my customers can send me a zoom clip or screen recording of what they are looking at.

I have an ecommerce membership site and want to put a button in there that says "record your sceen". From what i can tell there are lots of zendesk integrations for this but just wondering if zoom can do it on its own. Like can i pay for a zoom plan upgrade and get a customer support portal?