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Newcomer
tlcoachsarita
Newcomer
Nov 2, 2023 8:17 AM UTC
Question

Client from China facing the error code 13215

I have free zoom account. My client from China was not able to join my zoom link & was getting error code 13215. How to fix that?

    12 replies

    Participant
    Ken-Z
    Participant
    Nov 3, 2023 8:47 AM UTC

    ZOOM has implemented certain restrictions for participants from China. If they are free users, they will receive an error code 13215 and will be unable to join the meeting unless they upgrade to paid account. Meanwhile free users from other regions do not have such limitations. This is a discriminatory regulation！

     

    And such regulation was not communicated to the users before they made a payment to purchase the service.  I applied for a refund due to this, and it has been almost a month, but it is still being processed.

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      Newcomer
      seibecaheri
      Newcomer
      Nov 4, 2023 8:47 AM UTC

      zoom不退款怎么办

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      Partner
      Frank_TB
      Partner
      Nov 4, 2023 2:12 PM UTC

      Is it discrimination when the government of a country forces a corporation to follow the laws of that country?

       

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      Participant
      Ken-Z
      Participant
      Nov 5, 2023 9:35 AM UTC

      Interesting! Which specific law are you talking about here? Do you have a source for that information? I couldn't find anything about it.

       

      Based on Zoom's support webpage, it seems that 13215 means "you are unable to join meetings hosted by this user at this time," not "as a free user, you're not allowed to attend meetings due to Chinese government laws."

       

      Even if your point is correct, but why hasn't Zoom responded to the numerous user inquiries and pleas for help?

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      Participant
      Ken-Z
      Participant
      Nov 5, 2023 9:31 AM UTC

      .

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      Newcomer
      rplsparker
      Newcomer
      Nov 25, 2023 2:04 AM UTC

      Ken-Z.... Can you help explain this a little more?  I own a PAID Pro Zoom account and have for several years initiated Zoom calls to have meetings with clients in China.  The Chinese-based client does not have a Paid account, but I do, and I am starting the Zoom call.  Yes, the Chinese clients are getting the message "you are not able to join meetings hosted by this user at this time."  The Chinese client says the problem is with my Paid account.  I am in the US. Is it my US Paid account that has the problem of the Chinese client not being able to join me as a host?  I am trying to figure out who has to do the fix.  Please clarify more about which end is causing the Zoom calls to fail.  Thanks so much.

      LSP

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        Newcomer
        GraceHSU
        Newcomer
        Nov 25, 2023 12:47 PM UTC

        Same promblem here! is that been sovled alreday?

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        Newcomer
        kenwong111
        Newcomer
        Oct 11, 2024 3:54 AM UTC

        I have the same problem yesterday, any solutions ?

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        Newcomer
        dd14
        Newcomer
        Oct 17, 2024 8:00 AM UTC

        I have just bought a paid account from US and it dosen't work for clients in China. in 2023, paid account was working, why?

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        Newcomer
        ZoomClient442
        Newcomer
        Nov 22, 2024 1:42 PM UTC

        I am also having this issue. 

         

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        Newcomer
        alexlai97
        Newcomer
        Aug 6, 2025 4:48 AM UTC

        same. it's 2025

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        Newcomer
        JRN
        Newcomer
        Aug 11, 2025 8:24 AM UTC

        Same problem here. I just almost 200 euros to upgrade my Zoom account, only to have my Chinese clients NOT able to access. What needs to change here? How do I get this to work. It's been 2 years that Zoom has had this in their community notes!

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