client cannot hear me

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My audio tests say my equipment is fine though my client cannot hear me. I can hear him. is there an easy fix to this issue? thanks!

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iambobsatAnswer

Employee

Sounds like it's an audio issue on your client's end.

When using your mobile, it automatically detects what audio type you are using. For example, if not using ear/headphones, it automatically switches to speaker mode.

evanratt

Employee

Check out this article for some tips on troubleshooting microphone issues: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066222#h_01GE01FB4D44013EK0JDSN8RRJ

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iambobsat

Employee

Hi. Make sure that you are using the correct audio options just like what is shown in the photo below. I hope this helps. If you find this solution helpful, please hit Accept as Solution below.

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shunyasoundAuthor

Explorer

I am using the right audio options and when I test the speaker and microphone it says it is working. So likely on my clients side. If I access the zoom from my phone instead of my laptop do I need to change the audio options? Thank you!

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I

iambobsatAnswer

Employee

Sounds like it's an audio issue on your client's end.

When using your mobile, it automatically detects what audio type you are using. For example, if not using ear/headphones, it automatically switches to speaker mode.

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