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Explorer
Jan 15, 2022 7:14 PM UTC
Solved

Chromebook PWA camera issue, how to report?

I have a chromebook and an external document camera. The camera works well with the old Zoom Chrome app, but it does not work with the newer Zoom PWA (producing a black image) . Is there a place to report hardware issues like this to the developers?

 

The camera reports itself as: "eMPIA Technology, Inc. OKIOCAM S"

    mgrigniAnswer
    Explorer
    Feb 13, 2023 6:37 PM UTC

    Ok, this problem is finally fixed. Hooray! Just upgrade chromeos to 111, but I'm not sure if that is the critical step.

    4 replies

    Bort
    Employee
    Employee
    Mar 2, 2022 10:13 PM UTC

    You can visit our Zoom Feedback form, which is the official way to share any feedback or feature requests with the Zoom team, but I will see what I can do to bring this to the attention of the PWA team. 

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    mgrigniAuthor
    Explorer
    Jul 25, 2022 10:45 PM UTC

    I still has the same problem, six months later.

    Translate
    mgrigniAuthor
    Explorer
    Nov 20, 2022 9:09 PM UTC

    The problem persists, still no change.

    Translate
    mgrigniAuthorAnswer
    Explorer
    Feb 13, 2023 6:37 PM UTC

    Ok, this problem is finally fixed. Hooray! Just upgrade chromeos to 111, but I'm not sure if that is the critical step.

    Translate