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Chinese users unable to enter meetings

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Hello. I tutor Chinese children daily. Yesterday and today, several students have been unable to enter the meetings. One parent sent the error code 13215. Has something happened that I am unaware of? I can still enter meetings fine on my end (USA). Any solutions?

VA11_2Answer

Community Manager

To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.

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J

JohnsonSmith

Explorer

All my customers in China cannot join in meeting Room with Error 13215

They use Mobile App (both Android and iPhone)

but my customers from other countries work fine with Zoom. and can join in my meeting

Zoom should solve it ASAP or refund

Zoom must reply your customers, I believe Zoom have a high respect company

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G

glkjxyc

Newcomer

The problem has not been solved since early September. Is it possible to cancel the subscription?

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Y

YMG

Newcomer

I am experiencing the same issue as the host. I have a ZoomPro account. My students used to be able to join me from China, but the service has been stopped since two weeks ago. Ca not reach any zoom support for the Error code 13215 issue. Does anybody know how to resolve this?

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JohnsonSmith

Explorer

I suggest you report it to support team with a support ticket

Anyone who live in US may send a letter to Zoom company

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L

LeviH

Newcomer

我所在的同一家公司的其他经理，在用ZOOM带领中国客户开会的时候，就没有遇到上述问题。而我和楼上的小伙伴一样，我是北美ZOOM付费用户，只能邀请除中国以外其他地区的客户一同参加会议，而中国客户给的是“13215”的反馈。求解！

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K

Ken-Z

Participant

No one can help, because this is a restriction specifically targeted at participants from China by ZOOM. They must upgrade to a paid subscription in order to join the meeting, while participants from other regions do not need to.

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D

debbrown2

Newcomer

This must be a method for China to track people in China using US services.

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R

Renewal

Newcomer

can anybody share how to cancel the account and get a full refund due to its restrictions on users in China?

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K

Ken-Z

Participant

You can summit a ticket for refund here

https://support.zoom.us/hc/en-us/requests/new

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Y

YiliXia

Explorer

This might have worked out the zoom problem - you need to *retype your name* when you type in the Meeting ID every time as you sign in - then it works! The password to be put in will pop out!

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