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rubygott
Participant
Dec 22, 2021 2:57 PM UTC
Solved

Checking for and Downloading latest version

Instructions say to check what version zoom you have go to your profile picture and click help and then about to get to that option.

When I go to my profile picture there is no option for help.  Any suggestions welcome. Trying to determine what is the latest version and download it if I don't have it.  When I go to the download center nothing happens when I try to download 5.9.

      rubygottAnswer
      Participant
      Nov 13, 2022 12:05 AM UTC

      You have to be in the Zoom app not on the desktop client.

      Once in the Zoom app if you click on your profile picture you

      should get the updates option.

       

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      44 replies

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      Newcomer
      maiting1
      Newcomer
      Nov 10, 2022 4:34 AM UTC

      I am having the same problem!

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      Participant
      rubygottAuthorAnswer
      Participant
      Nov 13, 2022 12:05 AM UTC

      You have to be in the Zoom app not on the desktop client.

      Once in the Zoom app if you click on your profile picture you

      should get the updates option.

       

      Translate
      Newcomer
      stu703
      Newcomer
      Feb 8, 2023 3:40 AM UTC

      I like to work from my PC.  I don't understand the difference between 'desktop client' and 'app', unless you're telling me I have to do it from my phone. 

         thanks for any help

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      Participant
      rubygottAuthor
      Participant
      Feb 8, 2023 4:10 AM UTC

      Desktop client is logging into zoom on your browser; app is downloading the zoom app and logging in from there.  The zoom app on your computer...not on your phone.  

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      Newcomer
      N384_2
      Newcomer
      Nov 13, 2022 1:24 AM UTC

      Thanks   I still wonder if it is because i have Basic.  Does zoom act this way on computers that are not chromebook?  thanks  N3

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      Participant
      rubygottAuthor
      Participant
      Nov 13, 2022 3:25 PM UTC

      Yes, works on computers that are not Chromebooks.  And works with Basic.

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      Participant
      rubygottAuthor
      Participant
      Feb 9, 2023 12:12 AM UTC

      Sorry that's above my pay grade and knowledge level.  

      Hopefully someone else here or at Zoom will be able to help you.

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      Newcomer
      dees
      Newcomer
      May 13, 2024 10:20 PM UTC

      I went and uninstalled Zoom and reinstalled and I still don't have the ability to check for updates nor latest version. When I googled Zoom app and tried to download it (thinking maybe this was a different version than desktop, I received message "already installed". 

       

      So I have followed all instructions I've found in community support and STILL cannot tell if I have the latest version or what version of Zoom I have.

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