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Participant
rubygott
Participant
Dec 22, 2021 2:57 PM UTC
Solved

Checking for and Downloading latest version

Instructions say to check what version zoom you have go to your profile picture and click help and then about to get to that option.

When I go to my profile picture there is no option for help.  Any suggestions welcome. Trying to determine what is the latest version and download it if I don't have it.  When I go to the download center nothing happens when I try to download 5.9.

      rubygottAnswer
      Participant
      Nov 13, 2022 12:05 AM UTC

      You have to be in the Zoom app not on the desktop client.

      Once in the Zoom app if you click on your profile picture you

      should get the updates option.

       

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      44 replies

      Community Manager
      RN11_2
      Community Manager
      Dec 28, 2021 6:29 PM UTC

      Hey @rubygott, are you saying you don't get the option to 'Check for Updates'? You can go to support.zoom.us/hc/en-us/articles/201362233 for more information on updating your Zoom client! Let me know if you need any help throughout the process.

       

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      Newcomer
      KLGilmore
      Newcomer
      Aug 1, 2022 7:04 PM UTC

      I do not have this option either and need to get this resolved so I can send out to our team.  Any suggestions appreciated.

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        Newcomer
        sherryhubb
        Newcomer
        Nov 7, 2022 10:01 PM UTC

        I am in the same boat. No HELP comes up for me to update to the latest version of zoom. I am going crazy trying to do something that should be so simple!

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          Newcomer
          bondnj
          Newcomer
          Jan 28, 2022 11:42 PM UTC

          not receiving the check updates either ...:(

           

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          Newcomer
          Zoomed22Out
          Newcomer
          Mar 17, 2022 4:26 PM UTC

          when I click on profile picture, this is what i see, that's it.

           

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            Newcomer
            mary2828
            Newcomer
            Mar 30, 2022 11:30 PM UTC

            I just need to know if I need to download a new version and how to do it.

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              Newcomer
              ZHBC
              Newcomer
              May 10, 2022 5:33 PM UTC

              Did this ever get resolved; when i click on my icon (via the web interface) I just get my name registered and signout.

              it used to be easy to find license versions.  Help!!

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                Newcomer
                AttyDenise
                Newcomer
                May 17, 2022 8:47 PM UTC

                Same thing with me.  I get my name, email address, and "signout."  

                 

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                Participant
                rubygottAuthor
                Participant
                May 10, 2022 5:41 PM UTC

                I think so but don't recall what I did.

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                Newcomer
                CathyC
                Newcomer
                Jun 16, 2022 2:20 PM UTC

                Same problem.  I presume that it is not resolved, and none of us can find the version information?

                 

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                  Bort
                  Employee
                  Bort
                  Employee
                  Aug 1, 2022 7:30 PM UTC

                  Hi all, 

                  If you do not see the Check for Updates option on the desktop client, this could mean one of 2 things: 

                  • You are running Zoom on a managed device and your IT admin has disable this ability to update. 
                  • You have installed the admin version of the installer (MSI instead of EXE), which has the ability to check for updates disabled by default. 

                  Based on some of the responses, be sure to check the desktop client for Windows, macOS, or Linux. Some may be looking for the ability to check for updates on the the PWA, the web portal, or scheduling extensions, none of which would have that ability. 

                   

                  Let me know if anyone has additional questions! 

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                  Newcomer
                  KLGilmore
                  Newcomer
                  Aug 1, 2022 7:37 PM UTC

                  Hi Bort, I am the Admin but don't recall turning off updates. Is there a tutorial to help me check further? We're running on Windows. Preferably something in non-IT language with pictures. 🤔 🤔

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                  Bort
                  Employee
                  Bort
                  Employee
                  Aug 1, 2022 9:32 PM UTC

                  Unfortunately, this is pretty much all IT admin stuff, so we don't have any official documentation in layman's terms. 

                  If you're able, I'd suggest contacting our Support team, who can help you investigate why this is happening on your end. 

                  If possible, it might be easier and quicker to also just uninstall and reinstall. 

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                  Newcomer
                  sheilajgw
                  Newcomer
                  Aug 1, 2022 8:10 PM UTC

                  Same problem -- I am working from a private computer on which I hold zoom meetings from time to time.  I haven't turned anything off, and I don't have the option of upgrading.  What do you suggest?

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                    Bort
                    Employee
                    Bort
                    Employee
                    Aug 1, 2022 8:30 PM UTC

                    Honestly, best option is likely to uninstall the Zoom app from your computer, give it a quick restart, then download and install the newest version from here: https://zoom.us/download

                    It may sound like a lot, but the time we could spend on troubleshooting to figure out the issue and fix it, honestly, would be the same, if not more. Uninstall, restart, and re-install should only take a few minutes. 

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                    Newcomer
                    KLGilmore
                    Newcomer
                    Aug 1, 2022 8:38 PM UTC

                    I'll give it a try tomorrow and let everyone know.  

                     

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