Changing roles - documentation not adding up

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I want to adjust a user to an Admin role, however, the documentation Zoom provides doesn't actually match the settings.

How do I change a user from Member to Admin?

https://support.zoom.us/hc/en-us/articles/115001078646-Using-role-management#h_748b6fd8-5057-4cf4-bbfd-787909c09db0

BortAnswer

Employee

Hi @scott_mcdonald

The default Admin role does not provide the ability to promote other users to the Admin role. You will need to:

Have the Owner promote this user to the Admin role for you or...
Have the Owner customize the default Admin role to include role management permissions
(they can also create a custom "Super-Admin" role for just you, if giving all admins that access is too much).

Hope that helps, but let me know if you have any other questions.

Bort

Employee

Hi @scott_mcdonald

The most likely cause is that you don't have the necessary permissions to promote someone else to Admin. Are you the owner of the account, or have a custom role with elevated permissions?

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S

scott_mcdonaldAuthor

Explorer

Hi Bort,

I'm not the account owner, but do have Admin permissions.

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BortAnswer

Employee

Hi @scott_mcdonald

The default Admin role does not provide the ability to promote other users to the Admin role. You will need to:

Have the Owner promote this user to the Admin role for you or...
Have the Owner customize the default Admin role to include role management permissions
(they can also create a custom "Super-Admin" role for just you, if giving all admins that access is too much).

Hope that helps, but let me know if you have any other questions.

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