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Newcomer
Sep 1, 2021 4:53 PM UTC
Question

cell phone rings during zoom meeting and video disappears

More than once, I am a participant in a zoom meeting and during the meeting my cell phone rings.  The video portion of zoom disappears to the generic zoom screen. I can hear the person speaking. I can see the little participants pinned   on the side but I can't get back to the main video. I tried "pinning" the speaker but the pin then disappears.  There  seems to be no way to get back to the main video. 

 

Do I have to sign out and sign back in??  Each time my cell phone rings this happens

    5 replies

    Bri
    Community Manager
    Community Manager
    Oct 8, 2021 8:24 PM UTC

    Hi @jacquelinebucar! My apologies for the late response, but what device are you using? 

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    Newcomer
    Nov 8, 2024 4:07 AM UTC

    I have the same problem.

     

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    Newcomer
    Nov 3, 2022 3:58 PM UTC

    I have the same problem.

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    Newcomer
    Nov 3, 2022 3:58 PM UTC

    I have the same problem. My laptop and phone are both Apple.

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    CarlaA
    Employee
    Employee
    Nov 15, 2024 6:06 PM UTC

    Hi @silla2 @ashearm thank you for posting to the Zoom Community!

     

    Could you please provide a step-by-step explanation of how this issue occurs? Additionally, let us know if you're using a phone to join the Zoom meeting, the type of device, and the Zoom app version you're currently using.

    Thank you!

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