Cannot get HD video enabled

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Good afternoon,

We have a Zoom pro account, and we are trying to enable HD. I've followed all the steps as far as enabling it in the account and the group level, as well as having full screen and active speaker, but no matter what it won't send HD, only 640x360. I had heard you have to request it to be enabled, is this actually the case?

Thanks,

Mike

Video

storyhub

Partner

1080P is limited to business and enterprise accounts. Normally, HD is 720P. However, there are a number of conditions that will limit the switching and for most hosts they typically don't display their camera full screen in meetings. It is possible to bypass the 360P limit if the host camera needs to be full screen HD by using screen share > advanced > second camera. However, for most hosts just showing a face on screen 360P works fine.

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Ravikachchhi129

Newcomer

Hi

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Frank_TB

Partner

Hello,

The chart in the following support article explains how Zoom’s resolution for recordings works:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421