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AJones_1
Explorer
Jan 19, 2023 5:42 PM UTC
Question

Cannot copy from webinar chats

Recently (since 2023ish) I noticed I had not had the ability to copy and paste chat text from a webinar. As a Host or Co-Host, I could do this previously, but now it no longer allows me to copy from a webinar chat- even as a Host or Co-Host. I have checked my setting based on recommendations in prior posts with this issue and all my settings should allow me to copy from webinar chats. I was never nor currently the webinar creator, just a host. Is this a glitch or has Zoom changed something?

      15 replies

      Community Manager
      RN11_2
      Community Manager
      Jan 19, 2023 5:55 PM UTC

      Hey @AJones_1 have you updated your Zoom client anytime recently? Suggest updating if you haven't, but I am able to copy messages (as host) from the Webinar Chat. 🤔 🤔

       

      Backstage

       

      In Webinar

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      Explorer
      Drejallen
      Explorer
      Jan 19, 2023 7:21 PM UTC

      ‎2023-01-19 11:20 AM

      After updating w/ the latest version I, along with two other colleagues, had this same issue. We were only able to DELETE and did not, and still do not, have the capability to COPY and paste chat messages.  I was set as co-host. Ironically, I started a meeting w/ my Zoom account and was able to copy/paste and quote. 

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      Community Manager
      RN11_2
      Community Manager
      Jan 19, 2023 10:02 PM UTC

      @Drejallen what operating system are you using Windows, Mac, Linux, ChromeOS, etc.? Could you also try to change the "Prevent participants from saving chat" setting being enabled in the Zoom meeting host's settings.

       

      More info in Saving in-meeting chat 

      Under the (enabled) Chat setting, if the Allow users to save chats from the meeting check box is deselected, this prevents all meeting participants, including the host, from saving the chat transcript. 

       

      Under the (enabled) Chat setting, if the Allow users to save chats from the meeting check box is deselected, this prevents all meeting participants, including the host, from saving the chat transcript. 

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      Newcomer
      PY_Tokyo
      Newcomer
      Jan 20, 2023 10:08 PM UTC

      I am the host on my ZoomPro account, with the latest version, on my iMac. Lately, cannot copy and paste from a Zoom webinar beyond one person and one <three dots> copy at a time. Group copy and paste, which is absolutely necessary to my work, is impossible. PLEASE FIX THIS BUG. I checked my Chat features and everything is normal and should work.

       

       

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      Community Manager
      RN11_2
      Community Manager
      Jan 23, 2023 5:07 PM UTC

      Hey @PY_Tokyo apologies for the delay in response here! Can you please share with me the current Zoom version you're currently running? I've been scheduling test webinar's on macOS, and am able to still copy in-meeting chats on both mobile and desktop, with the roles of a participant and host. 

       

      @PY_Tokyo @AJones_1 @Drejallen can you all ensure that the following settings are enabled as well from the Account management level https://zoom.us/account/setting

       

      and your profile settings level (differs from the account management settings) https://zoom.us/profile/setting

       

       

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      Explorer
      AJones_1Author
      Explorer
      Jan 23, 2023 5:32 PM UTC

      I have the settings above and this is the version I have been running since the update came out. 

       

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      Newcomer
      PY_Tokyo
      Newcomer
      Jan 22, 2023 9:59 PM UTC

      Why am I not receiving any response and help to my dilemma here?

      😧

       

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      Newcomer
      PY_Tokyo
      Newcomer
      Jan 24, 2023 5:20 AM UTC

      AJones_1, I checked my Webinar chat settings in Account, and it looks good. Attendees can chat with everyone, New meeting chat experiences are all clicked on.
      My ZoomPro version is the latest:

      Version:  5.12.9 (13190)

      Account Number   1196879 
      I am completely flummoxed. Still cannot copy from the Chat more than the user name, and then just the one comment covered by the three dots to the right . . .

      Surely I am not the only one with this problem. What is the answer?

      /PY_in_Tokyo   24jan2023

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      Community Manager
      RN11_2
      Community Manager
      Jan 30, 2023 6:04 PM UTC

      Hi @PY_Tokyo you state your Zoom version is 5.12.9, as the latest version of Zoom is 

      5.13.6 (14918). Suggest trying to update and let me know if the webinar copying chat functionality is there. Here are the Release notes on 5.13.6

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      Explorer
      fireadapted
      Explorer
      Aug 12, 2024 8:40 PM UTC

      This has been an informative chat. It seems that the only way to allow attendees on a webinar to copy/paste from the chatbox is to allow everyone to save chats from the webinar, an option on the "account settings" page. If this is activated, will attendees be able to save ALL chat conversations (even back-end chat conversations between panelists and hosts that aren't broadcast to all attendees) or will it just enable attendees to save messages that are broadcast to everyone during the webinar? 

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