Can't download video recordings - network error

Hi, are the Zoom servers down or under maintenance or something? I've been trying to download the cloud recordings and get "download error" after 100MB or so of the file(s) get downloaded. Only the very small transcript/chat file(s) were downloaded.

I logged in under a separate/incognito window and had the same error.

If the servers are running okay (and I don't have internet issues on my side), how can I find someone with admin access to Zoom servers or the technical support (or SU) team to investigate and possibly send the files to me manually (via Wetransfer, say)? (My account doesn't allow me to contact support directly, so how to send a message to them to look into the matter and fix the problem, provide feedback about the server/cloud status or intervene manually.)

Thanks.