Can't delete my profile picture

Hey, @VeniceKing,

 Making changes to profile pictures and display names during a meeting using the Settings Profile option only makes a temporary change. 

To make a persistent/permanent (until you change it again!) change, go to your profile in the web:

https://zoom.us/profile 

Tap on the profile picture and click the Delete button. 

Sorry, @VeniceKing, I’m assuming you’re signing into Zoom with Google?  I’ve never actually run into anyone that uses Google to sign in, and so my experience here is limited (non-existent is probably more accurate!).

 While I can’t find anything in the Zoom Support articles that says this is the case – I’d have to assume that if you’re logging in via Google, Zoom uses that for your profile picture. I can’t find anything that would indicate you can change that – except perhaps changing your signin to an email address. 

Take a look at this Zoom Support article on changing email addresses, which also has some info on logging in via Google and other services:

https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account 

Most of the help you get from the Zoom Community is from volunteers like me.  If you’d like to investigate further, you can submit a Support Ticket directly to Zoom Staff at:

https://support.zoom.us/hc/en-us/requests/new 

Yes, I use Google to sign in to Zoom. I'm going to try that, thanks.

We need a fix for this. Stop pulling in my Google icon. I even removed the Zoom permission on Google and it is still doing it.

Has anyone found a fix for this?

I use Google to sign in to Zoom. I can log in and out of zoom.us in the browser and there are no issues with my profile pic changing. But if I somehow get signed up of the desktop app (v. 5.12.2 (9281)) and sign back in, my profile pic changes to my Google account image.

I have already gone into zoom.us/profile multiple times to delete and re-upload the photo I want to use for Zoom (which is different from my Google account profile pic) and it continues to do change.

This wasn't an issue until recently. I changed my Google profile pic about two weeks ago, but before that Zoom never used my Google pic.

By the way, this is still broken, over a year later (I avoid logging in to avoid this bug). 

If you use Google and have a picture on Google, you can temporarily delete it from Zoom, but if you EVER log back in to Zoom then your Google picture magically shows back up, and it shows up in all your meetings until you log in and delete it again while making sure to never log in again. (I speculate it is pulling it from Google, but I haven't tried changing my Google pic to see since I use a workaround, I never login again once deleted). 

Yeah, mine's broken too. Zoom won't let me replace the pic in my own dxxn account, and I don't even use google to log on. It would be ok, but I can't get a picture to show at all now when my video is off. Just shows my name. I've given up.

I have figured out a work around. I created both a 1x1 pixel .jpg file and a 4x4 pixel .png to use for my picture.  I'm sorry I cannot remember which one took, but I think it was the 1x1 .jpg. I simply made the pixels black and used it as my profile picture. This somehow shorts-out the display of the picture and instead it DEFAULTS TO YOUR INITIALS ONLY.

If you try this and it doesn't work, then make a solid black 4x4 image file either .png or .jpg and try it again. 

ONE OF THESE WILL WORK

Blessings,

Br. Clif