Can't delete cloud recordings on the Basic Plus plan?

Welcome to the Zoom Community, @adusia95.

As a Community volunteer, I don't have access to your account, but I've asked someone in Zoom's Billing department to look into this.  If you have not yet submitted a support ticket, please do so as follows:

1. Log into your account at https://zoom.us 
2. Click this link:
   https://support.zoom.us/hc/en-us/requests/new
3. For request type, choose Billing & Account Management
4. Complete the form with as much information as you can.  You might also enter the URL for this post so they can see your request here on the Community.
5. Let us know here when you've done this, and someone will follow up with you

If you have already submitted a ticket to Billing & Account Management on this, no need to do another.

Thanks for your patience.

Hi @adusia95 

After a bit of research, I found that you will have the ability to delete cloud recordings if the limit is exceeded. It seems there is a 7-day grace period, and you would receive a notification when you reach 1 GB.

I hear you, adusia95! Basic Plus doesn't offer in-platform deletion for cloud recordings. But there's a workaround. You can move them to trash and manage them from there.

Here's how:

1. Go to Recordings > Cloud Recordings.
2. Tick the boxes next to recordings you want to delete.
3. Click "Delete Selected" (top right). This sends them to trash.

Recordings stay in trash for 30 days before permanent deletion. You can also recover them from trash if needed.

I'm having this same problem!  Did you ever resolve it, and how???