Solved
Can't blur background, can't hear participants
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Hey @MindyP18,
Please make sure you've updated to the latest version of Zoom Workplace.
Here's a YT Video Guide on how to blur your background: https://www.youtube.com/watch?v=ViINDeZDnRc
For your audio issue, please check out this article here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061902