Can logon to Web but not App

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I cannot logon to the App on several different machines. Resetting password does not help. Logging into the web works fine every time. Is there a lockout somewhere that I am not aware of? The account is a corporate assigned id. Thanks.

phil_zoom

Employee

Hi Jerilgatwith - when was the last time you successfully logged into the Zoom Desktop App? You mention that your account is corporate provided - is your company requiring that you use mfa or sso to login?

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JerilgatwithAuthor

Explorer

Issue first observed 12/10. I have daily Zoom meetings that worked before that. No we do not use MFA or SSO yet for Zoom.

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shirleybalogh

Newcomer

can't logon to webcast

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JerilgatwithAuthor

Explorer

Update - fresh installs of app, upgrade to latest app are no help. Another password reset today and web works but app (on multiple devices) will not accept it.

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2107890

Newcomer

having the same issue except with a personal account. can log in to web but not mac desktop app

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DanJames

Newcomer

Having the same issue

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B