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janaj
Explorer
Aug 31, 2021 5:55 PM UTC
Solved

Camera not working

One day, during a meeting, my video disappeared and now it is a black screen with a slash through a camera.  I have uninstalled, reinstalled several times.  I have checked camera settings in windows - which allows.  I have even updated my camera driver for my laptop.  Still not working and cannot get any answers.  Help!!!!!

      LS-DalbyAnswer
      Newcomer
      Sep 7, 2021 12:37 AM UTC

      I'm having the same issue, i've subsequently added an external camera and that is just showing as a Black screen, the internal camera is not engaging at all with the zoom app, despite working in other applications. I've uninstalled and re-installed three times now, have updated drivers and i'm still not having any joys

       

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      marnisoup
      Newcomer
      marnisoup
      Newcomer
      Jan 24, 2022 11:11 PM UTC

      In case it helps anyone else (mine still isn't working). I've been going back and forth with tech support. Some of the suggestions have been...

       - uninstall your Zoom Client using our tools cleanzoom.exe it will help to clear cache for your Zoom Client

      - restart computer

      - visit this link https://zoom.us/support/download to download latest version of zoom

      - install that

       

      Try everything at this article:

      https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working

       

      Good luck! Still figuring out my problem.

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      Newcomer
      BrenL
      Newcomer
      Apr 11, 2022 4:57 PM UTC

      This is so frustrating. There are a lot of requests for help with the camera but zero solutions provided.

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        marnisoup
        Newcomer
        marnisoup
        Newcomer
        Apr 11, 2022 8:20 PM UTC

        Finally figured mine out - my anti-virus (kaperski) was blocking the camera. I saw that mentioned on a different thread.

         

        Yes, so frustrating, but when it came down to it I was glad it was so simple. Took months to figure out!!

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          Newcomer
          Glenn_S
          Newcomer
          Sep 27, 2022 8:35 PM UTC

          I had the same camera issue.  Your mention of Kaspersky anti-virus software led me in the right direction. I adjusted the camera security setting and easily resolved the issue. Thank you!!

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            Newcomer
            RR3
            Newcomer
            May 10, 2022 6:03 AM UTC

            I'm having the same issue, i've subsequently added an external camera and that is just showing as a Black screen, the internal camera is not engaging at all with the zoom app, despite working in other applications. I've uninstalled and re-installed three times now,

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            Newcomer
            it_tst
            Newcomer
            May 27, 2022 8:59 PM UTC

            Hi,
            when I open the zoom meeting via link, the camera does not work. No matter what I do.

            BUT:

            ! I've tried everything else before.
            - new drivers
            - newly installed
            - 1000 times reboot

            But then !!

            If I start Zoom Client (Zoom.exe) as admin, it works...

            START > ZOOM > run as administrator

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            Newcomer
            Dave7
            Newcomer
            May 16, 2022 6:44 PM UTC

            This short YT video showed me how to fix my same problem with my Windows camera and then an external camera I bought- https://www.youtube.com/watch?v=HMMDewbmuqg. - How To Uninstall and Reinstall Camera App In Windows 10

            Basically needed to uninstall/reinstall the Windows camera through the steps given. I wish I had seen this 3 weeks ago, and saved myself $40 buying a new camera.  🙂  Anyway, working now. Woot!

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            Newcomer
            lindats
            Newcomer
            Jul 10, 2023 8:55 AM UTC

            i had to attend the meetings on the explorer browser not chrome... 

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