Bluetooth headphones say they're connected but no audio

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When I connect my headphones to my computer, I can't hear anything and no one can hear me on Zoom. Zoom says that the microphone and speaker are set to my headphones, but it doesn't actually work. I thought it was a problem with the headphones (Bose) so I tried it with Apple Airpods Max, but I'm having the exact same issue now. It worked earlier this week, but then it didn't work today, and I haven't changed any settings between now and then.

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Ohkawa

Partner

@virginialouise

When using a Bluetooth headset, the headset microphone cannot be used unless the headset, not the headphones, is selected as the speaker.
Make sure you select a bluetooth headset!

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V

virginialouiseAuthor

Explorer

Thanks for this reply! To be clear, this issue happened with headphones (Bose and Apple), not a headset. I do have both the microphone and speaker marked to the headphones, but it still isn't working.

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CarlaA

Employee

Hi @virginialouise! Was @Ohkawa's solution able to fix your issue? If so, please mark it as the accepted solution!

Thank you!

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V

virginialouiseAuthor

Explorer

Just tried to reply, but it doesn't look like it posted - unfortunately, that did not solve my problem, as I already had the speaker and microphone set to the my headphones and it still isn't working.

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Ohkawa

Partner

@virginialouise

I think you may be misunderstanding.

For Bluetooth devices, only two communication channels can be used.
What is shown on PCs and other devices is a function.
A headphone is only for listening to sound.
A headset is a function for both listening and speaking.
For a headphone with a microphone, the user must choose whether to use it as a headphone or a headset.
If a headphons is selected, two channels are assigned to the left and right of the headphones, allowing stereo audio, but not a microphone.

When headset is selected, one channel is assigned to the headphones and the other channel is assigned to the microphone, so the microphone can be used.

Translated with DeepL.com (free version)

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