Skip to main content
Explorer
Tobese2022
Explorer
Oct 13, 2022 2:27 AM UTC
Solved

Avatar Option Not Available

Hi Zoom,

 

My Zoom dashboard does not have the avatar option.

 

Presently, my Zoom software is on 5.12.2 (11434) while my Mac is on macOS Version 11.6.1 (2 GHz Quad-Core Intel Core i5 with 16GB 3733 MHz LPDDR4X on Intel Iris Plus Graphics 1536 MB).

 

Regards to my settings, I've enabled and locked the "avatar" option.

 

Unfortunately, the "avatar" option still does not appear on my "start video" or "choose virtual background" or "choose video filter" option.

 

I've also tried using Zoom on my iPhone 13 Pro Max that's running on iOS version 16.0 (20A362) and same issue - no avatar option.

 

Please help.

 

Thanks!

      Tobese2022Answer
      Explorer
      Oct 18, 2022 10:14 AM UTC

      Hi all,

       

      Only after reinstalling the zoom app did the avatar option become available.

       

      Fyi, prior to reinstalling I did all the updates, checked the “avatar” option under “account mgmt” and even closed and reopened my zoom web and app.  And it didn’t work until I reinstalled the zoom app.

       

      Hope this fix is helpful to someone.

       

      Btw, if someone else is hosting zoom and their version isn’t updated then the avatar option won’t be available, correct?

      View in thread

      7 replies

      Employee
      ZOT
      Employee
      Oct 13, 2022 11:41 AM UTC

      After enabling and locking the "avatar" option, have you signed out and signed in to each App?

      After a change of settings on the web portal, we need to sign out and sign in for each Apps.

      Translate
      Newcomer
      Trav137
      Newcomer
      Aug 2, 2024 3:38 AM UTC

      I've tried this (signed out of all devices), rebooted, uninstalled (with app cleaner), rebooted again, locked the avatar option in settings, and still no avatar option.   See screenshot here:  https://drive.google.com/file/d/18tUppEXne1tc5c0EIWe0ayf9BvPPgB2x/view?usp=drivesdk

       

      Apple M2 Max

      Zoom workplace Version: 6.1.6 (37851)

      Translate
      Explorer
      Tobese2022AuthorAnswer
      Explorer
      Oct 18, 2022 10:14 AM UTC

      Hi all,

       

      Only after reinstalling the zoom app did the avatar option become available.

       

      Fyi, prior to reinstalling I did all the updates, checked the “avatar” option under “account mgmt” and even closed and reopened my zoom web and app.  And it didn’t work until I reinstalled the zoom app.

       

      Hope this fix is helpful to someone.

       

      Btw, if someone else is hosting zoom and their version isn’t updated then the avatar option won’t be available, correct?

      Translate
        Newcomer
        mogriz
        Newcomer
        Oct 14, 2023 6:30 PM UTC

        If I uninstall and reinstall, then login again, are all of my recordings, etc. still going to be there?

        Translate
        Newcomer
        Greggo34
        Newcomer
        Jul 16, 2024 12:07 AM UTC

        I have the same problem.  I've deleted my apps and reinstalled and even created a new account that's paid for.  Same problem, Avatars is toggled on and locked, but I can't find anything about avatars in Video or Background & Effects settings.  Very frustrating!

         

        Translate
          Newcomer
          Ouzayrkhalidi
          Newcomer
          Dec 18, 2024 1:14 PM UTC

          the avatar option is not working

           

          Translate
          Terms & ConditionsAccessibility statement
          Copyright © Zoom Communications, Inc. All rights reserved.