Audio Repeatedly Disconnects on New Laptop

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I recently purchased an ASUS VivoBook F512J . It came with Windows 10. I immediately upgraded to Windows 11.

When I start a Zoom meeting using the latest version of Firefox and connect with computer audio, the audio frequently disconnects. When I check the connection, it reconnects and then disconnects again. This happens two or three times before the audio connection remains active.

I upgraded all drivers - audio and video - but still have the same problem.

Any suggestions would be greatly appreciated.

Thank you,

J

jsblumeAnswer

Explorer

Thank you for following up. The laptop purchased is used by my girlfriend who does on-line yoga classes. She has a pro Zoom account, so I finally filed a support ticket. We were able to get the issue resolved today.

crchan123

Employee

Hi @jsblume! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved

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J

jsblumeAuthor

Explorer

Please see my other reply. Thank you,

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J

jsblumeAuthorAnswer

Explorer

Thank you for following up. The laptop purchased is used by my girlfriend who does on-line yoga classes. She has a pro Zoom account, so I finally filed a support ticket. We were able to get the issue resolved today.

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crchan123

Employee

Awesome, @jsblume! I'm glad you were able to resolve the issue 😊

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