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ska352
Explorer
Nov 14, 2024 10:16 AM UTC
Question

Audio Output on Ubuntu 24.04 Not Working on Jabra Speak

Recently, my system got an upgrade from 22.04 to 24.04. Since then, Zoom can't output audio to my Jabra Speak 510.

 

* Music players, browsers, spotify can use the Jabra sucessfully. Not a general hardware support problem.

* Zoom can use the built-in speakers of the laptop successfully. Not a general audio problem with Zoom.

 

Since 24.04 (Noble Numbat), Pipewire is used as the audio backend system. So, I already played around with some settings here. The Zoom client for Linux seems to use PulseAudio which Pipewire supports with a compatibility layer (package pipewire-pulse). This is installed.

 

Has anybody faced something like this and has any pointers?

    8 replies

    Newcomer
    richfeat
    Newcomer
    Nov 17, 2024 12:13 PM UTC

    Yes, same experience here. Kubuntu 24.04 updated from 22.04 on a Lenovo X1 Carbon. Audio from firefox and music clients plays fine on an Anker bluetooth speaker, but not from Zoom. Zoom can see the bt speaker and I have selected it in Zoom as a speaker and a microphone. The audio from the laptop speaker stops, but nothing from the bluetooth speaker. I have uninstalled the Zoom snap package and replaced it with the DEB version. This is exactly the same - no bluetooth audio. Sorry I don't have a work-round!

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      Explorer
      ska352Author
      Explorer
      Nov 19, 2024 10:51 AM UTC

      Thanks for sharing and for bringing up the BT topic. To be clear: My Jabra is connected via USB. Zoom can see it but not send any audio there.

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        MGSR
        Community Manager
        MGSR
        Community Manager
        Nov 21, 2024 7:19 PM UTC

        Hello there. Have you tried syncing the headset? You can check out this article for more information.

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        Newcomer
        rafal07
        Newcomer
        Nov 23, 2024 8:54 AM UTC

        Same issue on many laptops (ranging from i5-6th gen to Ryzen Renoir) with many Jabra's Speakers 510. Sad to get no answer from Zoom.  This manual helped me: https://askubuntu.com/questions/1514900/ubuntu-24-04-sound-issues-zoom-lenovo-ideapad-laptop . Works not perfectly, but works.

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          Partner
          Calvo
          Partner
          Jan 7, 2025 12:49 PM UTC

          Hi all

          I found this topic and it looks like a simmilar issue we had....described here:

          https://community.zoom.com/t5/Zoom-Meetings/Headset-is-not-working-with-Ubuntu-24-04/m-p/217487#M118741

           

          We could solve the issue by appliyng the steps described in the following askubuntu thread, and I hope it helps...

          https://askubuntu.com/questions/1514900/ubuntu-24-04-sound-issues-zoom-lenovo-ideapad-laptop

          Please let us know!
          Cheers!

           

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            Newcomer
            leocsi
            Newcomer
            Apr 17, 2025 9:14 PM UTC

            thanks all for the hints, same issue on my Dell XPS using Ubuntu 24.04 and Jabra Speak connected via USB, audio wasn't working only in Zoom.

            Installed that:

            `sudo apt install pipewire-pulse pavucontrol` 

             

            And restarted Zoom, audio is working now!

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              Newcomer
              leocsi
              Newcomer
              May 14, 2025 1:15 PM UTC

              In fact, this solution didn’t work completely. After a few minutes of a Zoom meeting, the audio on my Jabra headset went off, and I had to restart Zoom. Occasionally, Zoom freezes completely, requiring a reboot.

              To resolve the issue once and for all, I had to replace the audio server `pipewire` with `PulseAudio`. You can find more details here: Reddit: Back to PulseAudio

               

              Important Note
              If you remove pipewire using the command sudo apt remove pipewire, it will also uninstall ubuntu-desktop. After rebooting, you’ll only have a terminal login available. Proceed with caution, and don't uninstall pipewire (just replace it)! 

               

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