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Explorer
Oct 28, 2024 7:54 PM UTC
Solved

Audio Files producing two track Stereo files vs Mono

I have been using Zoom Meetings to Record Guest interviews for my podcast for two years.  I have always been able to produce the separate files for each speaker and have them produced in MONO format for uploading to Audacity (where I do my editing).  Last week They started to produce as multi track stereo files (two tracks per speaker).  I checked all my settings, even uninstalled and reinstalled Zoom, but still am having the issue.  I am getting separate files for each speaker still, but they are no longer mono.  Not sure where else to look. 

 

I have original sound for musicians checked and High Fidelity music mode but DO NOT have Stereo Audio checked

 

 

 

 

 

MGSR
MGSRAnswer
Community Manager
Nov 7, 2024 12:22 AM UTC

Hello there, 

I'm sorry for the inconvenience. 

Can you try following these steps: On the Zoom Workplace app, click on your profile picture > Settings > Recording > Toggle Optimize for third-party video editor.


Please let us know if this helps or if you need further assistance.

9 replies

Newcomer
Nov 6, 2024 11:58 PM UTC

Im having the same issue. Did you ever find a solution?

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MDS2Author
Explorer
Nov 7, 2024 1:32 PM UTC

Unfortunately, no, still getting the two tracks when I import into Audacity which was never the case for the last 2.5 years.

 

 

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MGSR
Community Manager
MGSRAnswer
Community Manager
Nov 7, 2024 12:22 AM UTC

Hello there, 

I'm sorry for the inconvenience. 

Can you try following these steps: On the Zoom Workplace app, click on your profile picture > Settings > Recording > Toggle Optimize for third-party video editor.


Please let us know if this helps or if you need further assistance.

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MDS2Author
Explorer
Nov 7, 2024 1:30 PM UTC

Unfortunately, I tried this, and all the other suggestions posted to my ticket and it has not made a difference.  I am still getting two separate tracks when I export the audio file on the same device, to the same editing app, and in the same manner I have done for 2.5 years. 

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Partner
Nov 7, 2024 2:01 PM UTC

Hello,

 

Check if you have enabled stereo audio on your account .

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063292 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

 

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Explorer
Nov 23, 2024 9:00 AM UTC

I got the same issue... Cant record Mono! Optimize for third Video Editor is off

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MDS2Author
Explorer
May 6, 2025 3:13 PM UTC

I did try all the suggestions given through support and then some.  To date I am still unable to find a way to get my output to be in mono format as it had been doing naturally for 2.5 years.  

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