Audio - Bose QuietComfort® Earbuds

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I bought myself some Bose QuietComfort® Earbuds. They work on everything except Zoom. I’ve gone through all the settings I could find. And still can’t get them to work on Zoom. Any ideas?

I have a Mac laptop.

CarlaA

Employee

Ji @Cyanne ! I know it has been a while since you initially posted, and I apologize for just now seeing your post! When testing on a different computer, are you able to connect the earbuds? Keep me updated!

Carla,
Zoom Community Team

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CyanneAuthor

Explorer

That’s ok! I got it sorted, thanks!

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CarlaA

Employee

Thats great to hear! If you have some time, would you mind sharing how you were able to resolve it? I'm sure other community members with a similar question would find it very helpful!

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dan-ai

Newcomer

I also just purchased Bose QC 2 earbuds and somehow they don't get audio from the Zoom app. However, I do get audio to the earbuds from the Zoom desktop. Other apps like Google Meet and Microsoft Teams also work fine. Somehow the Zoom app does not. And I can't find any settings in the Zoom app that allows me to select my earbuds for audio.

@CarlaA Please advise on how to use my Bose QC 2 earbuds with the Zoom app

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Andrei-K

Newcomer

Hello everyone!

I’ve faced the same problem recently. It turned out that Bose QC connects to a PC using two profiles: headphones and headset. For communication purposes, the headset profile should be used. Some apps may select the headset automatically, but Zoom requires manual configuration. After I selected the headset in Zoom’s audio settings, I was able to use the device for calls and meetings.

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