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KateG
Explorer
Feb 22, 2022 2:48 PM UTC
Question

Approved registrations being asked to reregister

We are having an issue with some of our meetings, participants are being asked to register even though they have an approved registration and link.  Its not everyone, just some people and not every meeting.

    3 replies

    CarlaA
    Employee
    CarlaA
    Employee
    Nov 23, 2022 10:03 PM UTC

    Hi @KateG I am sorry I missed this! Are you still having issues with this? If so, please let me know.

     

    Carla,
    Zoom Community Team

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    Newcomer
    zoom321
    Newcomer
    Jul 21, 2023 3:30 PM UTC

    Hi, a common reason this occurs is because participants click on the registration link which is often easier to locate than the join link. We use salepager.com (a Zoom marketplace app) to ensure they receive a reminder with the join link so there's no confusion over how to join.

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    Newcomer
    KimballTeam
    Newcomer
    Jun 25, 2024 5:19 PM UTC

    We are having this issue. We have about 4 webinars a month & this is a common occurrence. I'll have at least 5-10 people need to reregister. They are not clicking the registration link, they are clicking join. Can someone give me some troubleshooting things I can send to these people?

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