All my customers in China cannot join in meeting with Error code 13215

All my customers in China cannot join in meeting Room with Error 13215

They use Mobile App

but my customers from other countries work fine with Zoom. and can join in my meeting

slove it ASAP or refund

Zoom must reply your customers, I believe Zoom have a high respect company

Zoom version 5.15.7 (desktop in MacOS)

请退款！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！

我是中国付费用户，现在账户无法使用提示错误代码13215

Employee

Hi @JohnsonSmith, please refer to this post:

Thank you,

Translate

Explorer

Thanks for your reply

your suggestion is

the host will need to upgrade to a paid account

OR

the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.

I am using " a paid account" which is Zoom Pro , so I should be okay under your suggestion.

However, my clients cannot join in my meeting while I host meeting with "paid account"

Translate

Newcomer

我有同样的问题。

Translate

Sign up