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Explorer
Grechner
Explorer
Oct 6, 2021 4:13 AM UTC
Solved

Adding a Video to my wait room

I am trying to add a video to my wait room and am not able to as yet. I have the most up-to-date version although when I go to my icon on the top right it does not take me to help and show me the version as I was led to believe. 

 

Gene

Bort
BortAnswer
Employee
Jan 20, 2022 5:30 PM UTC

The Release notes of 1/23/22 indicate this feature is available to all paid accounts! 


Yes, this will be enabled for all paid accounts this upcoming weekend. 

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14 replies

Rupert
Partner
Rupert
Partner
Oct 6, 2021 10:42 AM UTC

Hi @Grechner 

 

Interesting. I used and tested this feature when it first came out, but now I don't see the option either.

 

I'm sure it used to be under https://zoom.us/profile/setting > Waiting Room > Customize Waiting Room. You could use a video in place of a branding image. 

 

What I can say is, that when I did use it, it was only configurable only online (not through the app) and it applied to all meetings under your profile (not on a per-meeting basis). Maybe this has changed now and placed the options in a different place. But I can't find them - nor any reference in the documentation.

 

@Bort  Do you know?

 

I am on Business, if that makes a difference.

 

Rupert

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    Bort
    Employee
    Bort
    Employee
    Oct 6, 2021 2:09 PM UTC

    The video displayed in the Waiting Room is in limited Beta right now and should be available to a broader audience soon. 

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      Rupert
      Partner
      Rupert
      Partner
      Oct 6, 2021 2:15 PM UTC

      That makes sense. I remember now - I enrolled in the beta and was testing this feature back in June!

       

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        Explorer
        GrechnerAuthor
        Explorer
        Oct 7, 2021 1:18 AM UTC

        Thank you, A shame as I would like to use it now. I guess I will compensate and have a screen share video ready to go once I admit participants? Any other thoughts

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          Newcomer
          LesaW
          Newcomer
          Dec 15, 2021 9:50 PM UTC

          I hope this feature is available soon.  I would love to have access to playing a video with music as a lovely way for clients to wait for the events to start.  Fingers crossed!  

           

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          Bort
          Employee
          Bort
          Employee
          Dec 15, 2021 10:35 PM UTC

          @LesaW  this should be available soon, but I have no ETA to share yet. 

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            Newcomer
            M2G
            Newcomer
            Jun 10, 2022 5:53 PM UTC

            I have it and it still won't work on my end. I keep the snip down below limits and tried several options. Not sure if there is a grace period/approval time for the clip. There is no mention in any vids I've seen thus far.

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            Newcomer
            Cluny
            Newcomer
            Nov 3, 2022 8:23 AM UTC

            I have added a video to my waiting room, installed the latest zoom version, but it does not work. When I invite members who also work with the latest zoom version, they don't see the video. Help!

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