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NR33
Explorer
Nov 4, 2021 9:37 PM UTC
Solved

Adding a United States Dial In Number

Hi,

 

When starting a meeting in the Windows Zoom app, I would like to add a telephone number to the meeting invite. When I select "Telephone" or "Telephone and Computer Audio," the text below that option says "Dial in from Germany." How do I change this to the United States? Please note I am in the United States.

 

Thanks

Bort
BortAnswer
Employee
Nov 4, 2021 10:07 PM UTC

Since the US data center was not enabled, it meant that none of the US dial-in numbers were available for use in your meetings. Participants could still connect on their computer in the US, but would connect to the European servers, as they were likely the closest data centers enabled for your account. 

Glad I was able to help you out. Be sure to mark that response as the Accepted Solution! 

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4 replies

Bort
Employee
Bort
Employee
Nov 4, 2021 9:50 PM UTC

You should be able to click the Edit option there to adjust other countries and numbers included in the invitation. If no options are available there, you will likely need to check and adjust a couple of things in the web settings: 

  • Open the Settings page and switch to the Audio Conferencing tab. There, ensure that the United States is enabled under the Toll Call option. If not there, check the next option and come back to this. 
  • On your Profile page, ensure that the US is enabled under the Meetings/webinars data center option. If not, enable it and go back to the first option above. 
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    Explorer
    NR33Author
    Explorer
    Nov 4, 2021 10:04 PM UTC

    Thanks! This worked. When I hit Edit the United States was not listed as an option. The United States was also not listed as a Toll Call option. I went to my profile page and reset the modifications made to Meetings/webinars data center. Now, United States appears when I hit edit on the Schedule Meeting screen. 

     

    I also updated my Zoom client during this. That might have helped too. 

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    Bort
    Employee
    BortAnswer
    Employee
    Nov 4, 2021 10:07 PM UTC

    Since the US data center was not enabled, it meant that none of the US dial-in numbers were available for use in your meetings. Participants could still connect on their computer in the US, but would connect to the European servers, as they were likely the closest data centers enabled for your account. 

    Glad I was able to help you out. Be sure to mark that response as the Accepted Solution! 

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    Explorer
    bobcederstrom
    Explorer
    Dec 6, 2021 9:03 PM UTC

    can someone please help me add a dial in number to my account

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