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CarolK
Newcomer
Oct 14, 2021 9:33 PM UTC
Solved

accidentally recorded audio only

Hello, I recorded a meeting but didn't realize my settings were on audio-only. Is there any chance that a video recording was made and is there some way for me to retrieve it? 

      Bort
      BortAnswer
      Employee
      Oct 14, 2021 9:51 PM UTC

      Unfortunately, if you did not instruct Zoom to record video, no video was recorded. We have no backups of recordings. 

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      6 replies

      Bort
      Employee
      BortAnswer
      Employee
      Oct 14, 2021 9:51 PM UTC

      Unfortunately, if you did not instruct Zoom to record video, no video was recorded. We have no backups of recordings. 

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      Newcomer
      PurplePianoCat
      Newcomer
      Jun 26, 2022 4:20 AM UTC

      This happened to me as well. The setting is a misnomer unfortunately. It should actually read "Record ONLY Audio Files" and come with a warning that states "no video will be recorded". Instead, it is worded, "Record Audio-only Files". The hyphen indicates that it's therefore "in-addition" to a video file. Unfortunately, if you have the other settings to do with screen-sharing turned off, no video will be recorded (even if you aren't screen sharing). This is a serious bug. I want to ask for a refund because I had a really important event today and there is no video of it! 😭 😭 😭 Like I'm going to have to provide refunds because of it... not cool at all... 😖 Aforementioned evil setting below...

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        Newcomer
        PurplePianoCat
        Newcomer
        Jun 26, 2022 4:22 AM UTC

        Check out my reply below... I'm actually surprised there's nothing about this anywhere else.😒

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        Newcomer
        shagshuta
        Newcomer
        Jul 19, 2022 3:35 PM UTC

        My recorded video meeting is nowhere to be found... There's a video and audio file for the previous recording, but for the second there's only audio for some reason! I'm really upset.

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        Newcomer
        PurplePianoCat
        Newcomer
        Dec 5, 2022 6:07 AM UTC

        You probably selected "Record Audio-only Files". Unfortunately it means, "Only Record Audio Files!" Too bad they don't change the wording... 

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        Newcomer
        candice-claire
        Newcomer
        Apr 18, 2023 6:45 PM UTC

        This happened to me for the first time last night. I've never changed settings and always have had video. But last night only recorded audio. Where to I check this setting or did something change that I wasn't aware of?

         

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