500 Server Error on Virtual Background

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I am hosting a webinar. Every time I attempt to add a branded virtual background for the meeting, I receive a 500 Server Error message. I was able to add one a few days ago, but needed to switch it out.

I have cleared cookies, browsing history, etc. I am using windows

B

Bexyjanex

Newcomer

Im getting the exact same response so if someone could help that would be great.

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lnapitupulu

Newcomer

l am also getting this message on some files. I have resize and resave and resize and resave until Zoom will take a jpg or png file. What is happening????

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lnapitupulu

Newcomer

Try resaving the file under a name which does not have underscore or whatnots, something simple like "hatethis". It worked for me (previously saved the file with a numeric data code and an underscore.

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Bexyjanex

Newcomer

amazing!! thank you thats worked.

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