40 minute limit on meetings for Licensed users

https://support.zoom.us/hc/en-us/requests/new 

Have you opened a Zoom support ticket? This seems like a serious issue.

Hi @lapreanva suggest double-checking to see if the license is still assigned to the correct user that is hosting those meetings.

Suggest looking into the KB on Assigning Zoom licenses

Yes, the License was still assigned to the user. So far, it's happened to 3 users within the last month. The 1st user reporting the incident, I contacted support. Support needed more information from the user to make a proper assessment. The user only provided the error message he received indicating the 40 minute limit warning.

According to my most recent interaction with Zoom support, this is likely caused by the Outlook plugin storing old information about an account and not syncing with the enterprise account. Their recommending switching to using the Outlook Add-in, rather than the Outlook plugin, as that is where most of the development & new features are being developed. Here's a link about how to install the Add-in here:

https://support.zoom.us/hc/en-us/articles/115005223123-installing-the-Zoom-for-Outlook-add-in