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Explorer
Dan-O
Explorer
Jul 2, 2024 8:10 AM UTC
Question

2 July 2024 - Zoom desktop windows 10 - not opening following update

Zoom automatically updated on my Windows 10 PC yesterday (1 July 2024) to version 6.11 (41705)
> unable to open Zoom
> I uninstalled Zoom
> ran Cleanzoom (see https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146 )
> reinstalled Zoom
> restarted PC
> Zoom not opening - no error message

4 replies

Explorer
Dan-OAuthor
Explorer
Jul 3, 2024 11:56 AM UTC

I installed the 32bit version and that works. Rather confusing why 64bit version isn't working. Any ideas anyone/

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Explorer
LSTK
Explorer
Nov 12, 2024 9:06 PM UTC

Ugh, thank you! I'd been uninstalling and reinstalling older versions of 64bit. This seems to have worked.... now just going to disable automatic updates.

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Newcomer
volodimirg
Newcomer
Aug 8, 2024 9:32 AM UTC

Also 64 bit version of zoom doesn't work after update.  I install 32 bit version and it works.

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    Explorer
    Dan-OAuthor
    Explorer
    Aug 18, 2024 7:36 AM UTC

    When updating Zoom now (32bit version), Zoom doesn't open after the update. I have to 
    > uninstalled Zoom
    > run Cleanzoom (see https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146 )
    > then reinstalled Zoom 32 bit
    then Zoom works. So having to do this every few weeks isn't great

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