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Newcomer
May 23, 2023 7:12 AM UTC
Question

从中国地区登录ZOOM,出现错误代码13215.什么原因,如何解决?

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    42 replies

    Newcomer
    Sep 9, 2023 4:47 AM UTC

    错误代码13215

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    Newcomer
    May 30, 2025 10:10 AM UTC

    13215

     

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    Explorer
    Sep 10, 2023 3:01 PM UTC

    ZOOM 正在强迫中国用户升级到付费用户才能加入会议,而其他国家和地区的用户不用,这是荒谬的,不公平的,歧视性的!

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    Newcomer
    Sep 25, 2023 4:06 PM UTC

    已购买付费账号,中国大陆地区的IP还是加入不了会议。非常无语

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    Explorer
    Oct 11, 2023 4:06 PM UTC

    什么时候能给解决这个问题呢?

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    Newcomer
    Sep 11, 2023 5:43 AM UTC

    我是付费账户,在海外创建的zoom会议号,但是中国的同事还是无法加入,错误代码提示13215

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    Newcomer
    Sep 16, 2023 8:20 AM UTC

    Wintop, 你的问题解决了吗?我也出现和你一样的问题。

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    Newcomer
    Sep 12, 2023 2:50 PM UTC

    请退款!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    我是中国付费用户,现在账户无法使用提示错误代码13215

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    Employee
    Sep 15, 2023 1:25 AM UTC

    你好!

     

    看到你的截图上显示你并没有登入账号。请你先登入账户后再尝试一下加会。

    谢谢。

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    Explorer
    Sep 14, 2023 1:40 PM UTC

    请退款 * * * # # # 

    我是付费用户,现在我所有中国客户 不能进入 会议室

    提示错误代码13215

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    Newcomer
    Sep 16, 2023 8:20 AM UTC

    Johnson, has your issue been solved? I have the same issue as you.

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    Explorer
    Sep 16, 2023 11:43 AM UTC

    No,  and I found the cases are much worse

    1) even my clients in China have registered accounts , some of them cannot join in my meeting
    2) new clients in China cannot register new Zoom account in China

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    Explorer
    Sep 16, 2023 1:12 PM UTC

    Registering an account is not enough, ZOOM wants all attendees from China upgrade to paid accounts!!!!!

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    CarlaA
    Employee
    Employee
    Sep 18, 2023 5:00 PM UTC

    Hi everyone, please refer to this post:

    解決済み: Chinese users unable to enter meetings - Zoom Community

     

    Thank you, 

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    Explorer
    Sep 23, 2023 4:49 AM UTC

    Dear CarlaA

     

    The mentioned solution does NOT work

     

    it say either Case A  I need to host with a paid account

                        ( For we are using Zoom Pro which is a paid account)

    or Case B  the join-in user has a paid-account 

          ( For I try using another paid account login Zoom in China, it fails to login with error 1044. so they cannot login , how can Ithey use paid account to join in meeting)

     

    May anyone who live in US write a complaint letter to Zoom Company

     

     

    so now, Zoom must provide any solution to us who paid Zoom product and  service

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    Newcomer
    Sep 25, 2023 9:27 AM UTC

    我也一樣有付費,最近一個月,我的中國的客戶無法加入會議,出現同樣的error code 13215, 真的很不方便,請Zoom 相關人員儘速解決問題

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    Newcomer
    Sep 29, 2023 12:30 AM UTC

    Same problem here!

    Now I just want to know who I should contact to get any solution or if I could get a refund...

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    Newcomer
    Oct 2, 2023 1:11 PM UTC

    I am a Chinese paid pro upgrade user. But my clients are unable to access my meeting due to error code 13215. Anyone can help me out???

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