Events

I have beens struggling for years to untangle this issue.  Would love any insight.  We have a facilitator that is streaming in via zoom.  We are able to put the video on a projector and send her voice from zoom into the mixing board and out to the speakers in the venue where we are holding the workshop.  We also have online participants who are getting on the same zoom call with the facilitator to participate remotely.  This is all good.  The issue arises when the facilitator leads a meditation/yoga session and we share music to the zoom call as well as play the music in the venue for the in-person participants.  Because the best and cleanest way to get sound into the zoom call is doing an advanced screen share "computer audio only". what this does is creates a virtual sound output 'zoom audio device'. the problem occurs because this device merges the computer output with the virtual output in the zoom call.  Meaning the voice of our facilitator

I received my complete recording but when I trimmed it incorrectly by accident, I hit "restore" in the "trash" but it hasn't restored it. Now I've lost the whole thing. Any suggestions? 

One of our panelists is unable to use her zoom panelist link. She receives an error message asking her to log in using a different account. She uses multiple email addresses for her work, but only one is linked to zoom. How can I rectify this situation?

Hello!  Currently I am running into some issues scaling our current events model, we have now upgraded to Zoom events in order to move our events from being ~100 to 300-500 people. I do a lot of backend work and pre-assigning, which I am still okay doing, but since we are now scaling the events to include more groups and projects, things are more complicated.  Our events involve multiple different tracks - individuals moving from a session with everyone, to a meeting with a portion of everyone, and then moving to an even smaller portion of everyone, and then moving back to their larger portion of everyone, and then finally moving back to everyone (please see event schedule below for more context).  To make things more difficult, attendees are not currently registering through Zoom. While I think that will be the best option for us to avoid logistical issues, I am not sure I am going to get the sign-off on moving all registrations to be done through Zoom ev

Hello All,  This may be a dumb question - but I just need to get clarification and couldn't seem to find the information called out anywhere.   I'm using the "Zoom Events" portal to create a multi-day multi-session event.  All of the "sessions" are created via the portal so I"m assuming that makes me the host.  On the day of the event, do I actually need to assign multiple hosts to all of the concurrent sessions or, because I'm doing this using the events portal, will they all just be able to be opened and run.   We are using separate sessions as "breakouts" for discussions but won't necessarily have a speaker/facilitator in each one so there isn't really a way to have a specific "host" for each session.   I would use "breakout rooms" within a session - however, we want to be able to have cloud recordings of each and this isn't possible using breakout rooms.  Any thoughts or advice would be greatly appreciated.  Thanks!  

Hi, I saw some discussions on this but nothing too recent - We're hosting a conference-style event and want to give our own employees the ability to attend without paying the registration fee. Is it possible to set up a "coupon code" feature?  We know we could set a "free" ticket option but we don't necessarily want it to be known to the public we're offering this.

Hi all, I need to create events across different regions for which the language in all outreach should be localised. Usually this is either German or English. Buttons and standard event info, for example, are not editable and should be translated based on the language of each event. All I seem to be able to do is change my entire account's language.  Can anyone help?

We hold a meeting 5x per year.  Meeting invites are sent to our mailing list via Mailchimp.  We also produce flyers to encourage those not on our mailing list to attend.  We also post the flyer on Facebook and Instagram.  Over the last 5 years of hosting these events, we have never had more than 100 people register.  For our February event we have over 350 "people" register.  Our audience is typically those that reside in the SF Bay Area.  I suspect that many of these "people" are not real because 117 of them registered BEFORE we advertised the meeting and many of them are from outside California - plus a few from outside the United States.  I think that there is a glitch in Zoom's system but cannot speak with a live support person.  I have gone back and forth with service tickets - but that process has not been helpful.  I also noticed that previous meetings of this type are no longer available in the past meetings view (other pas

Hi, I have the problem that I have created a recurring event in Zoom Sessions and actually need two different ticket types. This is possible for individual sessions, but not for recurring sessions, apparently? Or is it possible to link several individual sessions? Any help would be appreciated!

Hi everyone.I have a payment function on Zoom. Setting my profile picture is never a problem, but: When I join a meeting where I have to register with a link, my profile picture is never displayed. Of course, I can change it by logging in. But can't I do it beforehand? The aim should be that no matter how and where I take part in a meeting, the profile picture should always be visible. Unfortunately, this is not the case. Does anyone have any ideas? Thank you very much. 

We have Zoom Events Unlimited | 500, but host a one-off yearly event with up to 3,000 attendees.We were advised to purchase Zoom Events Pay-Per-Attendee for 3,000 attendees, however we're not sure how to actually use this... We have created hubs but they both have attendee limits of 500, not the 3,000 that we were hoping for. How do we go about creating a hub using the PPA plan? Thank you!

Could you please help me to download zoom recordings for disabled users. Upon checking I am not able to find user's recording in the user management section. can you please help.

I have an issue with preregistration emails from Zoom Events. The Join and View Event links that are available to be added to the preregistration email are not working. Instead of using the join link for the preregistered attendee, they are pointing generically to https://zoom.us/.  I see nothing anywhere in the settings where I can edit this. I also can't find any articles that cover this situation. Thoughts?

I had a zoom pay per attendee license, and have switched to a zoom unlimited 100 attendees license as it suits my needs better. The issue being it tells me I need to create a new hub but i cannot get into the old one now and have several events scheduled in the coming days - I need to be able to duplicate these events into the new one but cannot access them? Has anyone got any suggestions on this?

I am a longtime user of zoom and Miro with Groups. I use them as two separate programs, but I know, it’s possible to open Miro inside zoom. Long time ago, I tried it and it didn’t work for everyone. I am curious how it works now because it’s a great possibility! I am happy if you have experiences to share

Effective financial planning is essential for successful Zoom community events. Calculadora Alicia simplifies budgeting by providing precise expense calculations, helping organizers manage costs efficiently. This tool ensures that financial aspects are well-handled, allowing you to focus on delivering high-quality content in your Zoom events.

I need people to move themselves about the various virtual rooms, but I don't want them to have the power to close rooms! This should be for the host only. Since, any person who wants to act rogue and dislikes virtual environments can close the rooms, blame it on the technology and say that zoom isn't fit for purpose.  You can't identify who has closed the rooms. And of course everyone denies it. Not useful when you have a large number of externals in your virtual environment that you're trying to impress. How can I give feedback to zoom to get this changed???  I can understand that you may want a second admin person to help the host, so they need the power, but to give everyone the same power is not useful. We can't stop making everyone co-host as there are far too many people to move about. They need to do it themselves. We really need another role - one that allows people to move about so they can see the breakout rooms, but no other powers. 

Hi EveryoneI am trying to install the Zoom for Salesforce Lighting app but get the error for number of relationship field limits. What I have been looking for is the number of relationship fields the app needs and on what object. Anyone have the asnwer or can point me in the right direction?  Thanks

I need to create an automated tax invoice to go out to customers who register and pay to join our event. But Zoom Event has a problem with creating GST invoices for NZ events.  It cannot calculate NZ GST. So I went to do the tax invoice creation in Stripe, but Zoom is controlling it and it won't allow the invoice to go from Stripe.  How can we create the tax invoice in Zoom Events?  

Hey all, I teach one-on-one through Zoom, and I use Calendly to allow students to schedule times with me. I frequently run into the message "This meeting is scheduled for" and some date and time in the past. I gather this is because the Calendly event synced to Zoom and made an event, which I then made recurring through Google Cal. This would make the event recurring in Google Cal, but not in Zoom, so Zoom thinks the event is in the past.According to this article (https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=5624) I should simply find the meeting in my Previous Meetings list and make it recurring there, but none of my Calendly events appear in my Previous Meetings. Any advice?

Hi, I am unable to find where to download the calendar ics file for a Zoom Event that I created - I obviously will not be registering for my own event as the organzier.  

I guess I made a mistake when sharing my screen and recording my Zoom meeting as some recordings show my speaker view within the slideshow (top right hand corner) but some show me outside of the screen entirely.  I can view it with both in Zoom only but how can I import that into a teaching platform to show both me speaking and the slideshow at the same time?  What did I do wrong in terms of the screen sharing.  I have recorded hours of content and feel so frustrated at the thought of having to re record all of it.

How do I make an easy registration in zoom events. Right now my events are not showing registration but instead it says go to the loby. I need for the registration page to be super easy: name, phone number , email and that is it. Any ideas of what am I doing wrong?

We have an Events 500 subscription that we pay for monthly. (In addition to Workplace Pro) Our event started two days ago and has two more days to go. At the moment, we have NOT had 500 unique visitors to our sessions, but we are at 502 in the lobby (a whole different issue that I have a problem with). So, two people have gotten "The Event is at Capacity" emails and were not let in.I want to add capacity, maybe 100 seats but despite several calls to sales and support no one can tell me that purchasing pay per attendee will ADD to my existing already started event or not. Has anyone else run into the issue and how did you solve it? 

Hi Folks, This past week, I have been having trouble with getting the "representatives" in the exhibitors to receive access to their virtual booths. It appears that the "Exhibitor" invitation, through communication/emails, only sends to the exhibitor contact. I then tried sending in special roles, and only half of the representatives received emails. If they received the email invite from  it asked them to log-in. Everyone's email was inserted correctly (we checked that together). I could only find this support article, yet it did not help me answer my questions below. My two questions are as follows:1) Do representatives in the exhibitors need to download the Zoom desktop client?2) Does anyone know a workaround in getting representatives, not exhibitor contact, an email with their "join" link? Many thanks,Syd