Events

My webcam is pointed in a way that I can't look at the gallery and the webcam in the same direction, so it always looks I'm not looking at the camera when I'm looking at the Gallery on the Right Side of the Zoom Window.  Can Zoom add an option to put the Gallery on the Left Side of the Zoom Window?

Hello everyone, 1. I published my first webinar event, now what should I email the moderators and speakers.   What do they need to do?2. Is best that speakers send their content to the moderator or should the speakers be given share access on the day of the event?What is your experience?

We have an event that is currently open. We have the unlimited 500 license assigned. We've 1200 people registered and have hit our 500 person limit. Has Zoom made any changes to where you can buy a different license or add on  a license to increase the capacity of a zoom event that is already happening?  We have registrants who are unable to access the plaform currently. Thank you!

Hello, I have purchased a zoom events licence. I desperately require help in setting up a Zoom Event. My requirements are:Setting up three simultaneous sessions.Setting up the event in a way so people can land on the lobby page and choose a session they would like to attend (there will be 3 simultaneous sessions going on)Setting up a way to send speakers for each session a different sign up link so they can be granted host/co-host access and can share their screen.Setting up a link for attendees so they can just click the link, which leads them to the lobby and they can choose which session they want to enter.Allowing other people to edit the event and help host it.How do other people editing the event access the back end to edit, apart from the link initially sent?Additional info that would also be really helpful:How do recordings work for each session? I know they can be viewed directly from the lobby after it ends but can a time limit be set where it can be stopped af

Hi, I am adding several events to my event hub and the events are appearing with my most recently created as the first event, not in chronological order. How can I change the events to appear in chronological order?

My partner and I first met via a Zoom video call.  For a present, I'm now looking for an affordable Zoom christmas ornament (for the tree) or token (to put in a shadow box).   I know there's Etsy, but does Zoom sell anything? Thanks!

Is anyone else experiencing 502 bad gateway error mesages when trying to open the streaming app on ZoomEvents desktop today? 

When a panelist clicks their link to join a session on the Zoom Events platform, is there a way for them to join so that they don't have to login at all? Currently, when our panelists try to join using their special panelist link, it makes them either login to zoom, or login to other accounts such as gmail, facebook, apple, etc. Ideally, they'd be able to join the session just by clicking the link and that would take them directly to backstage.    Thanks!   Mary

We are working on putting Zoom Events into place for our client to handle their virtual two day conference and was interested in examples of Sponsorship packages that others put together. Is anyone able to share what they have done or a best practice? 

I put a custom disclaimer for an event and am unable to turn it off again.  The toggle button is greyed out and it simply says that an it admin must do this.  I have a personal pro account and am the only one using it.  I tried logging out of all devices to see if that were the issue but it hasn't made any difference.  Can anyone help? 

Hi Zoom Community,I'm trying to set up a PayPal Sandbox account for testing paid tickets in Zoom Events (not production). I've followed the general PayPal linking guide in Zoom Events settings, but I'm running into issues. I was able to create a sandbox account in paypal.The sandbox also auto-creates a personal and business account. But trying to connect the business account to zoom events portal always gives me an error (as shown in the image attached)Has anyone successfully connected a PayPal Sandbox (not live) account to their Zoom Events hub? If so, What steps did you follow? Thanks for any insights

Hi All, I am trying to find a smart tv, to which I can add a webcam/microphone, that we can use for videoconferencing. Anyone have any suggestions on smart tvs that have the Zoom app? Thank you very much. Peter

TIME-SENSITIVE QUESTION -- The link to the registration page works from a laptop, but the link from a smartphone or ipad takes you right to the Zoom meeting.  I need the link to go to the registration page from ALL devices.  What do I need to fix?

I am attending my first zoom event, and I don’t see any sort of microphone option. I wish there was something confirming that I am muted. Does anyone know if the lack of any sort of mic display means that no one can hear me? I completely muted my computer mic after a minute but I’m just curious.

I have a number of tracks defined for a particular event. When I display the filters on the "Sessions" page, the Tracks are all listed in a random order. Its not alphabetical, nor is it the order that they were created - its just odd.  Is it possible to define the order the tracks are displayed? Or at a minimum, have them sorted in alphabetical order? Also, it would be ideal if you could edit a track name and have it apply to all sessions. Imagine the use case where I decided to rename a track - as I understand it, currently I would have to individually edit every session in that track. Thanks

I’ve had a couple of conversations with other Events producers about the recent change to the appearance of the Track Filter on the Events Sessions tab. The one on Zoomtopia for example:One producer had originally created their upcoming event with a number of tracks to indicate topic areas of their 200+ sessions. As you can see from the Zoomtopia example, the “sliding tab bar” quickly fills up, and you can’t see the rest without sliding. Okay, I get it. But what order are the tracks listed in?(A) We haven’t been able to figure it out, and…(B) There don’t appear to be any way for the Host to control the order.  Alphabetical would be a nice start. Allowing the Host to manage an orderable list would be better. Any thoughts?

Hi, I have an issue with creating new hub in Zoom Events.I have Zoom Events Unlimited license, I am logged in with correct account but I am having Access Denied error and can not create hub in Zoom Events.I am located in Ukraine in Kyiv and can not set up Stripe or PayPal account.Billing information is updated, there is no geo-blocking in account.Any ideas?Maybe this will help:I see this error in Console:Uncaught (in promise) Access denied 2/e/billing/account:1 

a Company keeps adding me to their events. I’ve never asked to register to. They send out the links under multiple different email addresses and it feels very spam and been going on for about 3 months multiple times a week. I’ve been personally contacting them asking them to remove me as as well as canceling the registration. Any advice on how to get off this group’s master list?

I would like to use the Zoom Lobby to collect the attendee's acceptance of consent (for example, consent that the session is recorded). I can put the appropriate message in the lobby description. May I also have an "Accept" button that then places the attendee in the session? Ideally, there would also be a "decline" button that exits Zoom. Thanks.

The Zoom looks as it should when we are using Immersive View, but our Livestream is showing some peoples backgrounds.  A new problem we started seeing about a 3 weeks ago. This is happening with latest Zoom version, Windows computers and Mac.  We've had people toggle on & off basically every option we could find for their own virtual backgrounds. Image below shows how the person on far right looks as expected in Zoom, but is showing his home background.

When connected to a Bluetooth speaker or headset, I cannot switch the audio to Stereo mode even after checking the stereo options under settings.  The AG/ Realtek audio output is very loud even after turning down the volume under zoom settings and on my laptop.  May I know how I can switch to the stereo mode to control audio from my headset and have a better sound quality?  

Hello everyone,I hope you're all doing well.I’ve been trying to set up a Zoom event with a fairly specific structure and have reached out to support multiple times. While I appreciate the links and resources provided, I’m still feeling quite lost and would really appreciate clearer guidance from someone who has experience with this setup.Here’s what I’m trying to achieve:One main stage for general presentationsThree breakout rooms, each with the ability to present documents and videosEach room will have a dedicated host to manage the session, while someone else runs the main stageI also need to create a registration form that allows attendees to upload their CVs at the time of registrationI’m struggling to piece everything together, and I’m feeling a bit overwhelmed with the options and unclear instructions. If anyone can walk me through this step by step or point me to a clear and specific resource (or better yet, share your experience if you’ve done something similar), I’d be incredi

When someone adds me as an alternative host to a meeting, I would like that meeting to show up in my Meetings panel. Otherwise, to actually join in the host role, I need to find the email that I got and use that link.  (I think this is the case, though I am not 100% sure.) It would be much easier if I could just go to Meetings and click there.This has been bugging me for a while. I don't really expect a reply; just putting it out there as a nice feature to add.

Hello, When i record my events (>7 hours), it is split in 2 files (06:34:03 + 40:52) instead of one.Do you know why ? And is it possible to do something to have only one file ? Because, some of my old events recordings are also > 7h but are in only one file video so i do not understand... Thank you for your help. David 

I changed the currency I use to pay my bill to make it more affordable for large gatherings. However, now the change won't let me buy anything because it says the payment hasn't been updated yet, but I've already paid my monthly bill. Does anyone know what I can do?