Events

All the help and community posts reference settings that are non-existent in OnZoom event creation (under Advanced Settings). I can only presume that they are referencing regular zoom or that the engineers disabled recording (intentionally or unintentionally).   What's the current situation for recording OnZoom events?Can it be done? If so, how?

I am looking to add an additional email communication to send to registrants leading up to the event.  At the moment, I am unable to find the area where I would be able to create another email communication. I can only edit the ones already created. Is this something that is possible? I would like to send a reminder prior to the events starting each day instead of just the first session and send a reminder 2 weeks before the first session. 

Ich will registrierte Teilnehmer eines Meetings exportieren - ging noch vor Wochen

I set up several recurring events in a new Zoom Sessions account. I have one set up so that registrants have to register for each session independently and one set up so that registrants can choose a single, multiple or all of the recurring meetings. I can see the list of registrants in the Manage Registrants tab, but I can't see which specific dates the registrants registered for.  I would like to be able to see who has registered for a specific date and communicate with registrants who attend a specific date, not all the dates. Is this possible? The current zoom help article appears to be outdated, https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058241 It talks about a profile card, but all the fields it references are not shown in the registrants details. Thank you in advance for any suggestions. 

I have three Zoom Events 1000 Unlimited Licenses . Why am I  not able to move them to sub accounts? 

Hi, As a french interpreter, I'm frequently called upon to work with Zoom Interpretation, which is awesome because it saves me and the organisers all the travelling costs. But.... people tend to forget that they're being interpreted which can lead to a few challenges. So I put together a recap of how to talk through an interpreter, starting with... keep an eye on your interpreter (you can pin them), and if they're still talking after you pause, give them a moment to catch up. More here:https://www.french-marketing.com/post/working-with-interpreter-good-practice  

hi, customers do need a "commercial zoom account" to attend a meeting. In settings, there is no possibility to change this setting. How can I proceed in order to invite attendees without having any commercial zoom account?

I scheduled a meeting and it seems to have vanished from my zoom calendar. Is there a way that i can I restore the meeting with the same address?i already sent it to a lot of people.

I have followed and triple checked all of the steps for installing and configuring the Salesforce app including registering the app for my user in Zoom.  I, however, am not able to see any of the zoom events that I, or anyone else on my team, create.  What should I investigate? 

Hello all, I've been working on a Zoom event for the past few months. I came back from the holidays, and I'm no longer able to edit it or access it. I can see my event under the Manage Events section. Normally, I would click the edit button to edit the event. Now, it shows an error "Please complete your Host Profile Settings".  I've chatted with support and followed all directions to "update my host profile settings". It is still not working. Any ideas?

Hello everybody, When I share with my iPad, everything is fine. On the other hand, with zoom live via Youtube, the problem is that my screen, the size is small at the top and on the right. I looked everywhere to enlarge it, because I express in Sign Language, it is important that the public sees the screen better in large size. Do you have any solutions to enlarge this size? Thank you for your help. Yours sincerely

Can anyone share the best headset and mic set up for conducting live meditation classes? I will be playing music in the background that I want the participants to hear without drowning out my voice or my voice drowning out the music. I also will record the events occassionally.

HiI have a very important meeting with clients on a project that involves streaming several videos and I made some tests and the video is all jerking. The sound also has problems but is less noticeable.The videos are short (1min) and relatively small (40-400Mb). The connection is cable and should be no problem and the computer is a gaming HP which is perfectly capable of handling the processing. In the screen, there is no problem either with the sound or the video but in the transmission is unacceptable.Any suggestions on how to improve the video quality? It is not an option to switch off my camera because the team needs to see me as I make the presentation.Any help will be most appreciated.regardsLuis

Hello, I am looking to add and rearrange my tickets so that they appear in a more logical order. I cannot seem to find a way to change the order (which comes first, second, etc.). Is there a method to do this, or do I need to delete the existing tickets and then create them in order? Thank you

When I Zoom Community Support going to set up Apple iOS product support section in their support community??

We recently hosted an event using Zoom Events and the  "Your Event Organizer" section has a typo. I have looked through our profile and can't find the area with the typo.  Appreciate the help.

I created an OnZoom profile to host an event. When asked to create a profile URL, I misinterpreted what was being asked. I created a URL that was relevant to that EVENT and did not understand it was a public profile URL under which ALL events would be housed. I did read that you cannot CHANGE the public profile URL for OnZoom. I am wondering if there is a workaround. For example, can I delete the OnZoom account? (Of course, I don't want to delete my entire Zoom account in the process.) Is it possible to set up a second public profile URL? Any other suggestions?

Buongiorno,Ho recentemente acquistato una licenza per Grandi Riunioni con una capacità fino a 500 membri su Zoom.Vorrei sapere come posso verificare se la riunione che ho pianificato è stata correttamente configurata per ospitare fino a 500 partecipanti. Quali sono i passaggi da seguire per assicurarmi di sfruttare al massimo la mia licenza?Grazie.

I had an extremely important interview, because I am creating a documentary. Is there a recording limit which I did not know of for a basic account, because we needed 4 meetings to cover all the topics, and the 3rd meeting was only partly recorded, while the 4th was not recorded at all. If there is a recording limit, is it possible to still save the unsaved recordings. I would pay for those, as it was an extremely important interview.

When I try to join a meeting using the Windows desktop app, I get the following message:"Your app version needs to be 5.13.5 or higher to sign in.  Please contact your IT team to update your app."This just happened today, all of a sudden.  It was fine for a long time before today.  I cannot login to the app to check for updates, etc.  What can I do to fix this?

Hi  there, I have lined up speakers set up on Zoom Event. I need them to access their online bio and edit ahead of our upcoming virtual conference. It appears only those with a Zoom account are able to sing in and do this, while those without cant. Is there a way none zoom account users set up as speakers for an event can sign in.  I noticed normal attendees have the option of signing in with a zoom account or a registration link. 

Hey there,We've done the ZoomSDK integration onto our site. I'm trying to host multiple sales pitches simultaneously. We have a Pro Account with multiple licenses on it. In a normal Zoom environment each of those licenses are able to host a meeting, simultaneously. Is this the same with the SDK? Is the SDK-key associated to the mother account or each license requires a different SDK-Key?Thank you

I am use to running the Registration Report and seeing ALL who have registered. As of this week I am only able to see those have registered this week and have lost view of everyone who is registered. The count is accurate but when I download the report it is missing the entire list of all who registered. @help 

Hello, I have upgraded plan to business to customize vanity url.After upgraded plan, I've set new vanity url and then it takes long to get approved.Please let me know how long it will take normally and what to fix it if it is wrong.Looking forward to positive answer.

I'm Sorry, Please Forgive Me, Thank You, I LOVE YOU!!!