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TheB2BGroupBA
Newcomer
Sep 9, 2021 8:56 PM UTC
Question

I'm an Admin but I can't access Branding.

My client sent me an invite to switch my Zoom account over to her company's account. I received the confirmation email that my account was, indeed, switched to her company's. I was made Admin and I can see that I am among the other 2 people assigned to Admin status. I want to go to Branding but Zoom will not allow it. What needs to be done? Thanks, in advance.

 

    2 replies

    Rupert
    Partner
    Rupert
    Partner
    Sep 9, 2021 11:09 PM UTC

    Hi,

     

    The account Owner may also need to give Branding-editing rights to the Admin role at https://zoom.us/role#/

     

    Hope this helps.

     

    Rupert

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      vescamilla
      Employee
      vescamilla
      Employee
      Sep 10, 2021 11:29 PM UTC

      Hello TheB2BGroupBA,

       

      Please note that the account must also be a Business account or higher to have Branding, Vanity URL, Associated Domain, etc.

       

      Hope this helps!

      If this answers your question, please click "Accept solution". Thank you!

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