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A
Partner
Anthony_Mit
Partner
December 15, 2023
Question

Zoom Contact Center - Default ClickToCall

  • December 15, 2023
  • 2 replies
  • 0 views

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

 

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

 

Any help would be greatly appreciated.

 

Thanks!

2 replies

V
Newcomer
VasC
Newcomer
February 25, 2025

Did you ever find a solution for this

 

thanks

A
Partner
Anthony_MitAuthor
Partner
February 25, 2025
Hey there, We ended up writting the following script
 
sudo kill "$(pgrep -i zoom.us)"
echo "Kill Zoom process"
/usr/bin/defaults write "/Library/Preferences/us.zoom.config" "ClickToCallDefault" '1'
echo "Set ClickToCall default to Zoom CC"
open /Applications/zoom.us.app
echo "Reopen Zoom app"

exit 0
 
I hope it helps you!
    A
    Newcomer
    abratschi
    Newcomer
    April 18, 2025

    Hey abratschi,

    The script I posted earlier during the year is what we currently use to deploy to our Mac fleet.

    We use the MDM Solution called Kandji

    The script does not run automatically and we have made it so the user can run it on demand as we don't require all our users to use contact center for Zoom calls.

    I have just checked the script to confirm no changes have been made

    I have attached some screenshots below.

     


    Thanks Anthony!

     

    I was able to get this resolved. I didn't realize I needed to use the IT Admin app (Zoom Workspace), which I found out from this forum.

     

    I used the .plist file method with this script:

    sudo killall zoom.us
    sudo defaults write /Library/Preferences/us.zoom.config ClickToCallDefault 1
    open /Applications/zoom.us.app
    exit 0

     

    We also use Kandji! So I created a custom app and assigned that to a blueprint for my Call Center agents and then set it to run after the IT Zoom app was installed.

     

    Also- not sure if you've played around with having the call automatically start ringing upon clicking. Our old system had that feature and it is on less click for my agents.

    A
    Partner
    Anthony_MitAuthor
    Partner
    April 3, 2025

    You could try the following PowerShell Script at your own risk.

     

    # Define application details
    $progId = "ZoomContactCenter.Tel" # Custom ProgID - make sure this matches Zoom's registration if it exists
    $appName = "Zoom Contact Center"
    $appPath = "C:\Program Files (x86)\ZoomContactCenter\ZoomContactCenter.exe" # Adjust path if different

    # Register the app as a TEL handler in the registry
    New-Item -Path "HKCU:\Software\Classes\$progId" -Force
    Set-ItemProperty -Path "HKCU:\Software\Classes\$progId" -Name "(Default)" -Value "$appName"
    New-Item -Path "HKCU:\Software\Classes\$progId\shell\open\command" -Force
    Set-ItemProperty -Path "HKCU:\Software\Classes\$progId\shell\open\command" -Name "(Default)" -Value "`"$appPath`" `"%1`""

    # Associate the tel: protocol with this handler
    New-Item -Path "HKCU:\Software\Classes\tel" -Force
    Set-ItemProperty -Path "HKCU:\Software\Classes\tel" -Name "(Default)" -Value "$progId"

    Write-Host "Zoom Contact Center has been set as the handler for tel: links (if supported)."


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