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Newcomer
BrendaAslyn
Newcomer
Jan 16, 2023 9:39 PM UTC
Question

"Zoom Quit Unexpectedly" Pops Up Every Time I Start Zoom

Every time I start Zoom, a prompt which says "Zoom Quit Unexpectedly" appears. I can login after closing this prompt, but whenever I end Zoom and start again, it will still pop up. Please help!

      5 replies

      olivleonardo
      Explorer
      olivleonardo
      Explorer
      Jan 16, 2023 9:42 PM UTC

      It's been happening to me too, since the last update!

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      Newcomer
      jcouncil
      Newcomer
      Jan 16, 2023 9:51 PM UTC

      Work around til they fix it:

      In Settings:  Video, advanced, disable "optimize video quality with de-noise"

       

      This appears to be incompatable with some HW, and possibly in conjunction with low resource availabiliyt (eg low memory)

       

      I haven't tested the why's of it, but this is a quick fix.

       

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      olivleonardo
      Explorer
      olivleonardo
      Explorer
      Jan 16, 2023 10:05 PM UTC

      Thank you so much for answering, but I need to say that here it still didn’t solve it!

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      Newcomer
      violetlday
      Newcomer
      Jan 22, 2023 12:58 AM UTC

      Zoom is always quitting now when I am screen sharing..... HELP!!!!! Happened after last update...ZOOM PLEASE FIX THIS.... it is causing major problems

       

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