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Newcomer
Chuck
Newcomer
Sep 30, 2021 9:59 PM UTC
Question

zoom not responding

When opening zoom app it states zoom then states not responding.  when I close zoom window  a window comes up and states reporting to Microsoft, when I close that window zoom will start.  I have uninstalled zoom and reinstalled and still no success.  Any ideas

      3 replies

      Rupert
      Partner
      Rupert
      Partner
      Sep 30, 2021 10:18 PM UTC

      Hi @Chuck 

       

      What version of Windows are you running - and is it up-to-date with Windows Updates?

       

      If you are using an external USB webcam or microphone, can you try opening Zoom with those disconnected as a test?

       

      Rupert

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      Newcomer
      jonathanh
      Newcomer
      Apr 21, 2022 4:37 PM UTC

      I am having a similar problem.  My computer is up to date and the webcam/microphone are integrated.  I sometimes  experience the failure to respond when asked to chose an audio option.  Sometimes I can join a meeting and can receive audio and briefly open my video. This is shortly replaced by an inverted image of a camera at which point I cannot  interact although I can hear the other participants.

       

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      Newcomer
      Deanne
      Newcomer
      Apr 26, 2022 5:30 AM UTC

      I am having the same problem and went through the same fixes you did.  I am all up to date and plenty of memory and using microsoft surface, can someone please help, I am now using skype to keep things going.

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