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Newcomer
sgnde2
Newcomer
Dec 3, 2021 1:53 PM UTC
Question

Zoom keeps crashing

Folks, since my upgrade last Friday to 5.6.8 (2048) (Win 10, 64bit) , I expierence reproducible crashes when starting Zoom (Zoom quit unexpectedly etc. ). OS is fully up to date.

Now comes the hopefully important detail as this is the only difference I am able to detect : this does not happen at work with my laptop (resolution: 3840x2160) , where I use a second monitor   as primary device (!) with a resolution of 2560x1440 - at home, the second display's resolution is lower (1920x1200  but as secondary device !!!). The remaining setup is basically identical: ethernet and monitors attached over USB-C hubs.

 

Downgrading to older Zoom versions did not solve the issue.

Detaching the second monitor does not help.

 

Any clues are highly appreciated.

Thx Stephan

    3 replies

    Newcomer
    Kamund
    Newcomer
    Dec 3, 2021 6:44 PM UTC

    No idea what's going on, but I'm experiencing the same issue since the most recent update.

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    Newcomer
    kaviharlot
    Newcomer
    Apr 10, 2022 8:07 AM UTC

    having same issue after upgrade to 5.6.8

    online grocery shopping

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    Newcomer
    JAYTE
    Newcomer
    Dec 2, 2022 4:57 PM UTC

    Having the very same issues after the latest update!! ZOOM is my daily modality for connection to my clients, and this has become so problematic, I believe I will need to leave ZOOM and perhaps return back to the days of Skype. I cannot have my Zoom calls crash multiple times a day, this is horrible. 

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