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Explorer
Sep 9, 2021 2:30 AM UTC
Question

Zoom is stucking at connection.

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    3 replies

    Newcomer
    Sep 9, 2021 2:48 AM UTC

    Me too

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    Newcomer
    Sep 9, 2021 2:48 AM UTC

    Anybody to help

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    Community Manager
    Sep 10, 2021 2:56 PM UTC

    Hi @Alanwang89, If your app stays in a "connecting" mode or has timed out due to "Network error, please try again" or "Can't connect to our service, please check your network connection and try again" issues, it could be related to your network connection, network firewall settings, or web security gateway settings. You can look into the KB article Network firewall or proxy server settings for Zoom for more info. 

     

    Also, you can check out the WiFi Connection Issues KB article as well! I hope this helps 😄 

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