Skip to main content
Explorer
IshaanK
Explorer
Mar 15, 2022 2:42 PM UTC
Question

Zoom Crashes When I download/play videos (ZOOM Chat)

Hello, so recently I have been facing an issue where whenever a friend sends me a video on zoom, it crashes.... PLEASE HELP!

      3 replies

      IP-Man
      Employee
      IP-Man
      Employee
      Mar 15, 2022 3:32 PM UTC

      @IshaanK , you may want to check for updates on the app to see if you are running the most recent version or you can also completely delete/uninstall the app from your device and reinstall it.

       

      If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.

      Translate
      Explorer
      IshaanKAuthor
      Explorer
      Mar 16, 2022 8:21 AM UTC

      Hello @IP-Man, this issue had also happened on my old laptop... I have already reinstalled the app many times..

      Translate
      IP-Man
      Employee
      IP-Man
      Employee
      Mar 16, 2022 1:00 PM UTC

      Since initial troubleshooting proposed did not work, I would suggest that you log a problem with Zoom Support at
      https://support.zoom.us/hc/en-us/requests/new.

      Translate
      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.