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Newcomer
Nov 4, 2021 8:04 PM UTC
Question

zoom connection to camera

zoom keeps telling me to make sure that my camera is on and connected to my computer, it is on for sure but apparently not connected, this is a new problem over the past week, I've gone into my settings and the camera is definitely on...

    3 replies

    Bri
    Community Manager
    Community Manager
    Nov 10, 2021 6:16 PM UTC

    Hi @gates5280! What device type of computer are you using? Also, are you using your internal camera or an external camera? 

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    Newcomer
    Dec 23, 2021 9:09 PM UTC

    Greetings. I'm having the same issue. This started after the most current update to Zoom. I'm on Windows 10, Alienware laptop, internal camera. 

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    Newcomer
    Jul 17, 2022 8:30 PM UTC

    Me too keep getting error message that zoom cant connect camera choose another one,,used both internal and external.. when going into computer camera settings, computer says camera is in use,

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