Video recording missing

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Hi, some colleagues from my company are having problems with video recordings.
After finishing a recording they fail to download the video recording as usual - the only file available is an audio file.
My company account has a Pro plan. I would like to know if there are any technical problems with Zoom and how I can fix this. Thanks.

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mryan9242

Newcomer

I'm having the same problem, and can pin down when it happened - the video for my 2:00 class on 1/9/23 worked exactly as it should, and the immediately following 3:30 session did just that - I got the message saying my recording was ready, but when I went to view, it was an Audio Only and no video file. 24 hours later, still no video, and every subsequent thing I've tried to schedule to test has behaved the same way. I've double checked settings, reinstalled the Zoom client, tried from different devices. No video.

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micborracciaAuthor

Explorer

Can anyone provide a solution to this problem?
I'd like to understand if it's a temporary Zoom problem or if I have to find an alternative solution

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