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PollyUk
Explorer
Jan 10, 2023 11:22 AM UTC
Question

Video recording missing

I have the basic plan. I recorded a meeting, with hosts permission yesterday but cannot find the video.

i recorded it to iCloud where I have an account. All replies gratefully received.

    4 replies

    Employee
    ZoomZoom
    Employee
    Jan 10, 2023 11:35 AM UTC

    Hi, Polly.

     

    Basic plan only allows for local recording. Try looking for it here: 

    • Mac: /Users/[Username]/Documents/Zoom

    This link might help with more insights:  https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

     

     

     

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    Explorer
    PollyUkAuthor
    Explorer
    Jan 10, 2023 12:08 PM UTC

    I forgot to say I recorded on my IPad…so not sure what to do next 🥹

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    Employee
    ZoomZoom
    Employee
    Jan 11, 2023 7:05 AM UTC

    Hi, Polly.

     

    I am sorry to say that local recording is not supported on iOS, iPad, or Android devices. The only option in a iPad would be cloud recording but this is only for paid accounts.

     

    For more: https://support.zoom.us/hc/en-us/articles/201362473-Enabling-and-starting-local-recordings

     

     

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    Explorer
    PollyUkAuthor
    Explorer
    Jan 11, 2023 9:58 AM UTC

    Would Zoom still have the recording on file? I would be happy to upgrade my membership in order to access it.

    Many thanks…PollyUk

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