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Newcomer
Oct 27, 2021 9:45 PM UTC
Question

trouble shooting audio

HI.  This is the first time using Zoom on my husbands laptop.  I have tested the audio and it all tests correctly.  I have double checked settings and it is all correct.  No one is muted.  Does anyone know why the audio is not working?  Please help. Thank you, PL

    2 replies

    Newcomer
    Oct 28, 2021 2:43 PM UTC

    Hi ProfessorL,

    Just a quick clarification- Is the issue both directions? Meaning not only can you not hear them, but they cannot hear you either? 

    Susan

     

     

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    Newcomer
    Nov 3, 2022 4:50 PM UTC

    Yes, the audio problem is in both directions

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