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Naruma10
Explorer
Nov 2, 2021 10:23 AM UTC
Question

recover recording from cloud

Hello, I need to retrieve a recording from the cloud on 21/10/21. The recording was not made by me. I have meeting ID and password. It's possible? I need it very urgently.

 

Thanks!

    3 replies

    ChrisO
    Specialist
    ChrisO
    Specialist
    Nov 2, 2021 1:10 PM UTC

    If you were not the owner of the recording then you are out of luck, unless you downloaded it prior to it being deleted by the owner. Your best bet is to contact the owner and ask them to restore the deleted video.

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      Explorer
      Naruma10Author
      Explorer
      Nov 2, 2021 10:04 PM UTC

      I've already done it, and they don't have it in the recording bin.
      There’s other solution?

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      Bort
      Employee
      Bort
      Employee
      Nov 2, 2021 10:06 PM UTC

      Unfortunately, if the cloud recording has been deleted, it is only in the trash bin for 30 days, after which it is permanently deleted. There is no way to recover beyond that. 

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