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Michael123
Newcomer
May 2, 2022 2:29 PM UTC
Question

Recordings lost

Hello My yearly subscription ended right before a meeting that I recorded and when I paid for a new subscription the recorded meeting was not there. Is there anyway to get that recorded meeting back? 

    1 reply

    Ray_Harwood
    Partner
    Ray_Harwood
    Partner
    May 2, 2022 5:10 PM UTC

    Hi, @Michael123 –

     

    I’m assuming that you’re talking about Cloud Recordings. Local Recordings should be affected by any account changes, since they’re located on your computer.

     

    The only suggestion I have is to look in your Recording Trash area. Click the Trash link on the Recording page:

    If they’re not there, I doubt you’ll be able to retrieve it. Unfortunately it sounds like your account reverted to a Basic/Free account before the meeting, and recording on the Cloud  isn’t included in the Basic/Free account package – so my assumption is that no recording was generated.  Note that Local recording is permitted on a Basic/Free account; if you were locally recording, it should still be wherever your local recordings are found. 

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