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Explorer
Sep 21, 2021 8:52 AM UTC
Question

Problem with account

our account has a problem of account, we are using a business plan, and I need to downgrade to pro account, but now the account is basic !!! why

    2 replies

    Rupert
    Partner
    Partner
    Sep 22, 2021 12:26 AM UTC

    I believe by downgrading you are basically removing your licenses. You then add the Pro licenses you want.

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    Explorer
    Sep 22, 2021 11:11 AM UTC

    i canceld the downgrading, but it still acting as basic account ?!!

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