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Explorer
Oct 12, 2021 8:18 AM UTC
Question

problem hearing others when my microphone muted

Hi, I have a sound problem when I am on zoom with my phone. When I mute my mic I can not hear the other participants anymore. It is not that an issu until i join webinars or courses where mics are automaticaly muted. Please could you help ?

Thanks so much !

    2 replies

    Rupert
    Partner
    Partner
    Oct 12, 2021 10:26 AM UTC

    Hi @ChloeMarien 

     

    How are you muting your microphone? Can you describe the process you use for muting and unmuting.

     

     

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    Explorer
    Oct 12, 2021 11:25 AM UTC

    The usual one: little mic icône on the bottom left of the screen.

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